Debt Recovery – Issue Proceedings Workflow
Updated May 13th, 2025
Display a message to the user
“Complete Claim form on MCOL (if appropriate)”
Allocate a Custom Questionnaire
Enter details regarding the Particulars of the Claim . This information is used to pre-populate letters and fields: rn
Allocate a Custom Questionnaire
Enter details regarding the debt. This information is used to pre-populate letters and fields:
Allocate a Custom Questionnaire
Enter details regarding the total debt outstanding. This information is used to pre-populate letters and fields:
Edit Multi-Record Dossier
Invoice No.rnBill DaternTotal billedrnTotal paidrnTotal outstandingrnDays outstandingrnDaily rate of interest
Add an automatic keydate to matter
REMINDER – 3 days, Complete Particulars of ClaimrnLinked to Task – PARTICULARS OF CLAIMrn
Add an automatic keydate to matter
REMINDER – 7 days, Supervisor Alert – Particulars of Claim
Allocate a Custom Questionnaire
Enter details regarding the Particulars of the Claim . This information is used to pre-populate letters and fields: rn
Allocate a Custom Questionnaire
Enter details regarding the debt. This information is used to pre-populate letters and fields:
Allocate a Custom Questionnaire
Enter details regarding the total debt outstanding.This information is used to pre-populate letters and fields:
Allocate a Custom Questionnaire
Enter details regarding the proceedings details. This information is used to pre-populate letters and fields: rn
Send Standard Document
Send Standard Document
Allocate a Custom Questionnaire
Enter details regarding the service details. This information is used to pre-populate letters and fields: rn
Send Standard Document
Send Standard Document
Send Standard Document
Add an automatic keydate to matter
CHASE_DBTR – 14 days – “Response to Issue of Proceedings”rnLinked to Task – POST ACTIONrn
Allocate a Custom Questionnaire
Enter details regarding the N215 response. This information is used to pre-populate letters and fields: rnrn
Display a message to the user
“Pass to litigation department”rnCriteria – if N215 response = claim defendedrn
Display a message to the user
“Load Instalments Workflow”rnCriteria – if N215 response = Instalments Offeredrn
Send Standard Document
Send Standard Document
Send Standard Document
Add an automatic keydate to matter
CHASECLI – 7 days– “Instructions to enter Judgment?”rncriteria if N215 Response = No ResponsernLinked to Task – REQUEST JUDGMENT
Add an automatic keydate to matter
REMINDER – 7 days – “PAYMENT CLEARED?”rncriteria if full payment made = yes
Meet unmet keydates by type
CHASECLI
Allocate a Custom Questionnaire
Enter details regarding the Instructions of the Judgement. This information is used to pre-populate letters and fields: rnrn
Allocate a Custom Questionnaire
Enter details regarding the service details. This information is used to pre-populate letters and fields: rn•tCourtrn•tClaim norn•tDate of servicern
Send Standard Document
Send Standard Document
Display a message to the user
“Check ledger u0026amp; WIP u0026amp; close file in the usual way”rncriteria if Proceed to Judgement = No Or if Close File = Yesrn
Add an automatic keydate to matter
CHASECOURT – 2 days – t“Judgment received from court?”rncriteria if Proceed to Judgement = YesrnLinked to Task – NOTIFY JUDGMENTrn
Meet unmet keydates by type
CHASECOURT
Allocate a Custom Questionnaire
Enter details regarding the debt. This information is used to pre-populate letters and fields: rn
Allocate a Custom Questionnaire
Enter details regarding the total debt outstanding.This information is used to pre-populate letters and fields: rnrn
Send Standard Document
Send Standard Document
Display a message to the user
“Add keydate for date payment due on next screen”
Add a Keydate to Matter
Linked to Task – AFTER JUDGEMENT
Meet unmet keydates by type
CHASE_DBTR
Allocate a Custom Questionnaire
Enter details regarding the after judgement payment. This information is used to pre-populate letters and fields: rn
Send Standard Document
Send Standard Document
Add an automatic keydate to matter
CHASECLI – 7 days – Enforce Judgment?rncriteria if Payment on Judgment is “Not Paid”rnLinked to Task – ENFORCE JUDGMENT
Add an automatic keydate to matter
REMINDER “Payment cleared?“ – 7 daysrncriteria if Payment on Judgment IS NOT “Not Paid”rn
Meet unmet keydates by type
CHASECLI
Allocate a Custom Questionnaire
Enter details regarding the Enforcement. This information is used to pre-populate letters and fields:
Allocate a Custom Questionnaire
Enter details regarding the debt. This information is used to pre-populate letters and fields: rnrn
Allocate a Custom Questionnaire
Enter details regarding the total debt outstanding.This information is used to pre-populate letters and fields: rn
Allocate a Custom Questionnaire
Enter details regarding the Bailiff Instruction. Criteria: – if Enforcement Instructions = instruct county court bailff OR instruct high court bailiff. This information is used to pre-populate letters and fields: rn
Display a message to the user
“Client requires charging order; open a new file.”rnCriteria – if Instructions on Enforcement field = charging orderrn
Display a message to the user
“Client requires attachment to earnings order; open a new file.”rnCriteria – if Instructions on Enforcement field = attachment to earnings orderrn
Display a message to the user
“Client does not wish to pursue; proceed to close file”rnCriteria – if Instructions on Enforcement field = do not pursuern
Display a message to the user
“Instruct a county court bailiff through MCOL” rnCriteria – if Instructions on Enforcement field = instruct County Court bailiffrn
Send Standard Document
Add an automatic keydate to matter
CHASE ENF – 30 days – “News on Enforcement?”rnCriteria – if Instructions on Enforcement field = instruct County Court bailiff OR instruct High Court bailiffrnLinked to Task – ENFORCEMENT REVIEWrn
Meet unmet keydates by type
CHASE ENF
Allocate a Custom Questionnaire
Enter details regarding the Enforcement Review. This information is used to pre-populate letters and fields: rn
Send Standard Document
Add an automatic keydate to matter
CHASE ENF – 30 days – “Monthly Enforcement Review”rnCriteria – if Instructions on Enforcement field = instruct County Court bailiff OR instruct High Court bailiffrn
Tick Task
Criteria – if Debt Discharged field = Yes