Debt Recovery – Preliminary Procedures Workflow
Updated May 13th, 2025
Allocate a Custom Questionnaire
Enter details regarding the debtor. This information is used to pre-populate letters and fields: rnrn
Send Standard Document
Display a message to the user
Carry out due diligence.
Display a message to the user
Allocate a Custom Questionnaire
Enter details regarding the debtor due diligence . This information is used to pre-populate letters and fields: rnrnrn
Send Standard Document
Add an automatic keydate to matter
CHASECLI – 3 days “Client Care/money on ac rec’d?”rn
Allocate a Custom Questionnaire
Enter details regarding the client instructions post-due diligence. This information is used to pre-populate letters and fields: rn
Display a message to the user
criteria if “Does client wish to proceed?” field = yesrnProceed to Letter Before Action Taskrn
Display a message to the user
criteria if “Does client wish to proceed?” field = nornCheck WIP u0026amp; close filern
Allocate a Custom Questionnaire
Enter details regarding the debtor. This information is used to pre-populate letters and fields: rn
Edit Multi-Record Dossier
Invoice No.rnBill DaternTotal billedrnTotal paidrnTotal outstandingrnDays outstandingrnDaily rate of interest
Allocate a Custom Questionnaire
Enter details regarding the debt. This information is used to pre-populate letters and fields: rnrnrn
Allocate a Custom Questionnaire
Enter details regarding the total debt outstanding. This information is used to pre-populate letters and fields: rnrn
Send Standard Document
Send Standard Document
Send Standard Document
Debtor – letter before action
Send Standard Document
Add an automatic keydate to matter
REMINDER – 30 days – Client can start proceedings if no reply recd from
Meet unmet keydates by type
REMINDER
Allocate a Custom Questionnaire
Enter details regarding the LBA Response. This information is used to pre-populate letters and fields:
Allocate a Custom Questionnaire
Enter details regarding the Debt. This information is used to pre-populate letters and fields:
Allocate a Custom Questionnaire
Enter details regarding the total debt outstanding.This information is used to pre-populate letters and fields: rn
Send Standard Document
Send Standard Document
Send Standard Document
Display a message to the user
u0022Load Issue Proceedings workflow”rn– criteria if Debtor Response to LBA = No Response OR if debt disputed = yesrn
Display a message to the user
“Load part payment workflow”rn-tCriteria if part payment = yesrn
Display a message to the user
“Load instalments workflow”rntCriteria if instalments offered = Yes, pre actionrnrn
Add an automatic keydate to matter
PYMT_CLR – 7 days – “Payment cleared?”rnCriteria – if full payment made = yesrn
Meet unmet keydates by type
CHASECLIrnPYMT_CLRrnREMINDERrn
Allocate a Custom Questionnaire
Enter details to close the file. This information is used to pre-populate letters and fields: rnrn
Display a message to the user
Check client ledger and WIP
Send Standard Document
Display a message to the user
Close file in the usual manner