Probate
Updated May 13th, 2025
Allocate a Web Questionnaire
Probate New Client Web Questionnaire
Allocate a Custom Questionnaire
Probate New Client Web Questionnaire – Answer review
Allocate a Custom Questionnaire
Deceased Details
Allocate a Custom Questionnaire
Executor Details
Allocate a Custom Questionnaire
Sole Proving ExecutorrnrnCriteria: Will only run if there is a sole proving executor.
Send Standard Document
The above letter is repeated for Executor 2 and 3 providing a surname has been entered for each.
Task 4 Initial InstructionsAllocate a Custom Questionnaire
Deceased Details
Allocate a Custom Questionnaire
Executor Details
Allocate a Custom Questionnaire
Sole Proving ExecutorrnrnCriteria: Will only run if there is a sole proving executor.
Send Standard Document
Send Standard Document
Send Standard Document
The above letters are repeated for Executor 2 and 3 providing a surname has been entered for each.
Add an automatic keydate to matter
Chase Executor (Chase Exec 1) – 14 – Days – u0022Has Executor 1 signed client care papers?u0022rnrnCriteria: Will only run if Executor 1 surname is filled in.
The above action is repeated for Executor 2 and 3 providing a surname has been entered for each.
Task 5 Notify Legatees/BeneficiariesAllocate a Custom Questionnaire
Beneficiary Details (1)rnrnPlease Note: You are able to capture up to 10 Beneficiaries, this questionnaire will capture details of 1-3
Allocate a Custom Questionnaire
Beneficiary Details (2)rnrnPlease Note: You are able to capture up to 10 Beneficiaries, this questionnaire will capture details of 4-6
Allocate a Custom Questionnaire
Beneficiary Details (3)rnrnPlease Note: You are able to capture up to 10 Beneficiaries, this questionnaire will capture details of 7-10
Allocate a Custom Questionnaire
Charity Beneficiary DetailsrnrnPlease Note: You are able to capture up to 10 Charity Beneficiary within this questionnaire.
Send Standard Document
The above letter is repeated for up to 10 Beneficiaries providing a surname has been entered for each.
Send Standard Document
The above letter is repeated for up to 10 Charity Beneficiaries providing a name has been entered for each.
Task 6 Property and Utility DetailsAllocate a Custom Questionnaire
Property Details
Send Standard Document
Send Standard Document
Send Standard Document
Send Standard Document
Send Standard Document
Send Standard Document
Send Standard Document
Add an automatic keydate to matter
Chase Insurer (CHASE_INS) – 14 Days – u0022Response received re House Insurance status?u0022rnrnCriteria: Will only run if a home insurance provider has been selected.
Add an automatic keydate to matter
Chase Lender (CHASELEND) – 14 Days – u0022Response received re outstanding mortgage?u0022rnrnCriteria: Will only run if a mortgage lender has been selected.
Add an automatic keydate to matter
Chase Local Authority (CHASE_LA) – 14 Days – Response received re-outstanding Council Tax?
Allocate a Custom Questionnaire
Bank DetailsrnrnPlease Note: You are able to add up to 9 banks, with up to 4 accounts associated to each bank in this questionnaire.
Allocate a Custom Questionnaire
Building SocietyrnrnPlease Note: You are able to add up to 9 building societies, with up to 4 accounts associated to each, in this questionnaire.
Send Standard Document
The above letter is repeated for up to 9 Banks, providing an organisation has been entered for each.
Send Standard Document
The above letter is repeated for up to 9 Building Societies, providing an organisation has been entered for each.
Add an automatic keydate to matter
Chase Bank (CHASE_BANK) – 21 Days – u0022Chase bank 1 for details of balanceu0022rnrnCriteria: Will only run if a Bank 1 organisation has been selected.
The above action is repeated for up to 9 Banks, providing an organisation has been entered for each.
Add an automatic keydate to matter
Chase Building Society (CHASE_BSOC) – 21 Days – u0022Building Society 1 – Chase for details of balanceu0022rnrnCriteria: Will only run if a Building Society 1 organisation has been selected.
The above action is repeated for up to 9 Building Societies, providing an organisation has been entered for each.
Task 8 Obtain Details of Assets – Life InsuranceAllocate a Custom Questionnaire
Life Insurance
Send Standard Document
The above letter is repeated for Life Insurer 2 and Life Insurer 3, providing an organisation has been entered for each.
Add an automatic keydate to matter
Chase Life Insurance (CHASELIFIN) – 21 Days – u0022Response on value query, Life Insurer 1u0022rnrnCriteria: Will only run if a life insurance organisation has been selected.
The above action is repeated for Life Insurer 2 and Life Insurer 3, providing an organisation has been entered for each.
Task 9 Obtain Details of Assets – InvestmentsAllocate a Custom Questionnaire
Investments
Send Standard Document
Send Standard Document
Send Standard Document
Add an automatic keydate to matter
Chase Investment Provider (CHASEINVST) – 21 Days – u0022Response on value query, ISA Provider?u0022rnrnCriteria: Will only run if there is an ISA provider has been selected.
Add an automatic keydate to matter
Chase Investment Provider (CHASEINVST) – 21 Days – u0022Response on value query, PEP Provider?u0022rnrnCriteria: Will only run if there is a PEP provider has been selected.
Add an automatic keydate to matter
Chase Investment Provider (CHASEINVST) – 21 Days – u0022Response on value query, TESSA Provider?u0022rnrnCriteria: Will only run if there is a TESSA provider has been selected.
Allocate a Custom Questionnaire
Shares
Send Standard Document
Send Standard Document
Add an automatic keydate to matter
Chase Share Registrar (CHASESHREG) – 21 Days – u0022Response on value query, Share Registrar?u0022rnrnCriteria: Will only run if there is a Registrar has been entered.
Add an automatic keydate to matter
Chase Stockbroker (CHASESTKBR) – 21 Days – u0022Response on value query, Stockbroker?u0022rnrnCriteria: Will only run if there is a Stockbroker contact or company has been entered.
Allocate a Custom Questionnaire
National Savings and Investments
Send Standard Document
Open a Read-Only Doc
rnrn
Add an automatic keydate to matter
Chase NS u0026amp; I (CHASE_NS_I) – 21 Days – u0022Response to value query received from NSu0026amp;I?u0022
Allocate a Custom Questionnaire
Pensions
Send Standard Document
Send Standard Document
The above letter is repeated for Pension Provider 2 and Pension Provider 3, providing an organisation has been entered for each.
Add an automatic keydate to matter
Chase Pension Provider (CHASEPENSI) – 21 Days – u0022Response from Pension Provider 1 Initial Letter?u0022rnrnCriteria: Will only run if a Pension Provider 1 has been entered.
The above action is repeated for Pension Provider 2 and Pension Provider 3, providing an organisation has been entered for each.
Task 13 Other NotificationsAllocate a Custom Questionnaire
Other Notifications
Send Standard Document
Send Standard Document
Send Standard Document
Send Standard Document
Send Standard Document
Send Standard Document
Add an automatic keydate to matter
Chase Employer (CHASE_EMP) – 14 Days – u0022Response from Employer Notification Letter?u0022
Add an automatic keydate to matter
Chase DWP (CHASE_DWP) – 14 Days – u0022Response to DWP AA Notification Letter?u0022
Allocate a Custom Questionnaire
Creditors/HMRC
Send Standard Document
The above letter is repeated for Creditor 2 and Creditor 3, providing information has been entered for each.
Send Standard Document
Add an automatic keydate to matter
Chase HMRC (CHASEHMRC) – 21 Days – u0022Response from HMRC re Tax Affairs?u0022
Add an automatic keydate to matter
Chase Creditor (CHASE_CRED) – 21 Days – u0022Response from Creditor 1 Initial letter?u0022rnrnCriteria: Will only run if Creditor 1 has been entered.
The above action is repeated for Creditor 2 and Creditor 3, providing information has been entered for each.
Task 15 Return Self Assessment to HMRCMeet unmet keydates by type
Chase HMRC (CHASEHMRC) – u0022Response from HMRC re Tax Affairs?u0022
Send Standard Document
Allocate a Custom Questionnaire
Chase HMRC (CHASEHMRC) – 21 Days – u0022Response from HMRC Tax return?u0022
Meet unmet keydates by type
Chase HMRC (CHASEHMRC) – u0022Response from HMRC Tax return?u0022
Send Standard Document
Allocate a Custom Questionnaire
Funeral Account
Send Standard Document
Meet unmet keydates by type
Chase Bank (CHASE_BANK) – 21 Days – u0022Response from Bank re payment of funeral account.u0022rnrnCriteria: Will only run if a bank has been selected to pay funeral costs.
Allocate a Custom Questionnaire
Funeral Account
Send Standard Document
Allocate a Custom Questionnaire
IHT Threshold Reached?
Allocate a Custom Questionnaire
Gross Value Under £650K and Transfer NRBrnrnCriteria: Will only run if the IHT threshold has been reached.rn
Display a message to the user
u0022Please Prepare IHT400, Associated Schedules and any further required IHT forms (IHT435/IHT436)u0022rnrnCriteria: Will only run if the IHT400 is required.rn
Display a message to the user
u0022Please Prepare IHT205 and any further required IHT forms (IHT435/IHT436)u0022rnrnCriteria: Will only run if the IHT205 is required.rn
Allocate a Custom Questionnaire
Draft Probate Application
Display a message to the user
u0022Please Prepare application online https://hmcts-access.service.gov.uk/u0022rnrnCriteria: Will only run if the probate application is being submitted online.rnrn
Send Standard Document
Send Standard Document
Send Standard Document
The above letter is repeated for Executor 2 and 3 providing a surname has been entered for each.
Add an automatic keydate to matter
Chase Executor (CHASE_EXEC) – 7 Days – u0022Signed Probate Papers Returned Exec 1.u0022rnrnCriteria: Will only run if Executor 1 surname is filled in.
The above action is repeated for Executor 2 and 3 providing a surname has been entered for each.
Task 21 Submit IHT Forms to HMRCSend Standard Document
Add an automatic keydate to matter
Chase IHT (CHASE_IHT) – 14 Days – u0022Heard From HMRC re IHT Formsu0022
Allocate a Custom Questionnaire
Probate Registry
Send Standard Document
Add an automatic keydate to matter
Chase Grant (CHASE_GRNT)- 21 Days – u0022Chase Grant of Probate from Probate Registryu0022
Allocate a Custom Questionnaire
Grant Received
Send Standard Document
The above letter is repeated for Executor 2 and 3 providing the same criteria has been met for each.
Task 24 DWP Claim NotificationAllocate a Custom Questionnaire
DWP Details
Send Standard Document
Send Standard Document
The above letter is repeated for Executor 2 and 3 providing the same criteria has been met for each.
Task 25 DWP Claim Assessment – Bank(s)Allocate a Custom Questionnaire
DWP Details
Allocate a Custom Questionnaire
Bank DetailsrnrnPlease Note: You are able to add up to 9 banks, with up to 4 accounts associated to each bank in this questionnaire.
Send Standard Document
The above letter is repeated for up to 9 Banks, providing the same criteria has been met for each.
Add an automatic keydate to matter
Chase Bank (CHASE_BANK) – 14 Days – u0022DWP response received from Bank 1?u0022rnrnCriteria: Will only run if a Bank 1 organisation has been selected and there is a claim against the estate.
The above action is repeated for up to 9 Banks, providing the same criteria has been met for each.
Task 26 DWP Claim Assessment – Building SocietiesAllocate a Custom Questionnaire
DWP Details
Allocate a Custom Questionnaire
Building SocietyrnrnPlease Note: You are able to add up to 9 building societies, with up to 4 accounts associated to each, in this questionnaire.
Send Standard Document
The above letter is repeated for up to 9 Building Societies, providing the same criteria has been met for each.
Add an automatic keydate to matter
Chase Building Society (CHASE_BSOC) – 14 Days – u0022DWP response received from Building Society 1u0022rnrnCriteria: Will only run if a Building Society 1 organisation has been selected and there is a claim against the estate.
The above action is repeated for up to 9 Building Societies, providing the same criteria has been met for each.
Task 27 DWP Claim Response Enc Schedule of AssetsAllocate a Custom Questionnaire
DWP Details
Send Standard Document
Add an automatic keydate to matter
Chase DWP (CHASE_DWP) – 14 Days – u0022Chase DWP re response regarding the claimu0022rnrnCriteria: Will only run if there is a claim against the estate.
Send Standard Document
The above letter is repeated for Executor 2 and 3 providing the same criteria has been met for each.
Task 29 Collect Assets – Bank/BSoc AccountsAllocate a Custom Questionnaire
Bank DetailsrnrnPlease Note: You are able to add up to 9 banks, with up to 4 accounts associated to each bank in this questionnaire.
Send Standard Document
The above letter is repeated for up to 9 Banks, providing an organisation has been entered for each.
Allocate a Custom Questionnaire
Building SocietyrnrnPlease Note: You are able to add up to 9 building societies, with up to 4 accounts associated to each, in this questionnaire.
Send Standard Document
The above letter is repeated for up to 9 Building Societies, providing the same criteria has been met for each.
Add an automatic keydate to matter
Chase Bank (CHASE_BANK) – 21 Days – u0022Bank 1 Accounts Closed?u0022rnrnCriteria: Will only run if a Bank 1 organisation has been selected.
The above action is repeated for up to 9 Banks, providing an organisation has been entered for each.
Add an automatic keydate to matter
Chase Building Society (CHASE_BANK) – 21 Days – u0022Building Society 1 Accounts Closed?u0022rnrnCriteria: Will only run if a Building Society 1 organisation has been selected.
The above action is repeated for up to 9 Building Societies, providing the same criteria has been met for each.
Task 30 Collect Assets -Policies/Investments/SharesAllocate a Custom Questionnaire
Life Insurance
Allocate a Custom Questionnaire
Investments
Allocate a Custom Questionnaire
Shares
Send Standard Document
The above action is repeated for Life Insurer 2 and Life Insurer 3, providing an organisation has been entered for each.
Send Standard Document
Send Standard Document
Send Standard Document
Send Standard Document
Send Standard Document
Add an automatic keydate to matter
Chase Life Insurance (CHASELIFIN) – 21 Days – u0022Life Insurer 1 Payment Received?u0022rnrnCriteria: Will only run if a life insurance organisation has been selected.
The above action is repeated for Life Insurer 2 and Life Insurer 3, providing an organisation has been entered for each.
Add an automatic keydate to matter
Chase ISA Provider (CHASEISA) – 21 Days – u0022ISA Payment Received?u0022rnrnCriteria: Will only run if an ISA Provider organisation has been selected.
Add an automatic keydate to matter
Chase TESSA Provider (CHASETESSA) – 21 Days – u0022TESSA Payment Received?u0022rnrnCriteria: Will only run if a TESSA Provider has been selected.
Add an automatic keydate to matter
Chase PEP Provider (CHASEPEP) – 21 Days – u0022PEP Payment Received?u0022rnrnCriteria: Will only run if a PEP Provider has been selected.
Add an automatic keydate to matter
Chase Share Registrar (CHASESHREG) – 21 Days – u0022Share Registrar Payments Received?u0022rnrnCriteria: Will only run if a Share Registrar has been selected.
Add an automatic keydate to matter
Chase Stockbroker (CHASESTKBR) – 21 Days – u0022Stockbroker CREST Forms Received?u0022rnrnCriteria: Will only run if a Stockbroker company or contact has been selected.
Allocate a Custom Questionnaire
Stockbroker Details
Send Standard Document
Add an automatic keydate to matter
Chase Stockbroker (CHASESTKBR)- 21 Days – u0022Stockbroker Payment Received?u0022rnrnCriteria: Will only run if there is a Stockbroker contact or company has been entered.
Allocate a Custom Questionnaire
National Savings and Investments
Send Standard Document
Meet unmet keydates by type
Chase NS u0026amp; I (CHASE_NS_I) – 21 Days – u0022NSu0026amp;I Payment Received?u0022rnrnCriteria: Will only run if any National Savings or Investments have been entered.
Allocate a Custom Questionnaire
Payment of Liabilities
Send Standard Document
The above letter is repeated for Creditor 2 and Life Insurer 3, providing a name has been entered for each.
Add an automatic keydate to matter
Chase Creditor (CHASE_CRED)- 14 Days – u0022Creditor 1 Ack of Payment Received?u0022rnrnCriteria: Will only run if a name has been entered for Creditor 1
The above action is repeated for Creditor 2 and Life Insurer 3, providing a name has been entered for each.
Task 34 Prepare Draft AccountsAllocate a Custom Questionnaire
Executors – General Details
Send Standard Document
The above letter is repeated for Executor 2 and 3 providing the same criteria has been met for each.
Add an automatic keydate to matter
Chase Executor (CHASE_EXEC) – 14 Days – u0022Exec 1 Returned Approved Draft Accounts?u0022
The above action is repeated for Executor 2 and 3 providing the same criteria has been met for each.
Task 35 Pay Pecuniary LegaciesAllocate a Custom Questionnaire
Beneficiary Details (1)rnrnPlease Note: You are able to capture up to 10 Beneficiaries, this questionnaire will capture details of 1-3
Allocate a Custom Questionnaire
Beneficiary Details (2)rnrnPlease Note: You are able to capture up to 10 Beneficiaries, this questionnaire will capture details of 4-6
Allocate a Custom Questionnaire
Beneficiary Details (3)rnrnPlease Note: You are able to capture up to 10 Beneficiaries, this questionnaire will capture details of 7-10
Allocate a Custom Questionnaire
Charity Beneficiary DetailsrnrnPlease Note: You are able to capture up to 10 Charity Beneficiary within this questionnaire.
Send Standard Document
The above letter is repeated for up to 10 Beneficiaries providing a surname has been entered and the bequest type is legacy for each.
Send Standard Document
The above letter is repeated for up to 10 Charity Beneficiaries providing a surname has been entered and the bequest type is legacy for each.
Meet unmet keydates by type
Chase Beneficiary (CHASEBENEF) – 14 Days – u0022Receipt for Legacy from Beneficiary 1u0022rnrnCriteria: Will only run if Beneficiary 1 surname is filled in and the bequest type is legacy.
The above action is repeated for up to 10 Beneficiaries providing a surname has been entered and the bequest type is legacy for each.
Meet unmet keydates by type
Chase Charity (CHASE_CHAR) – 14 Days – u0022Receipt for Legacy from Charity Beneficiary 1u0022rnrnCriteria: Will only run if Charity Beneficiary 1 surname is filled in and the bequest type is legacy.
The above action is repeated for up to 10 Charity Beneficiaries providing a surname has been entered and the bequest type is legacy for each.
Task 36 Interim Residuary PaymentAllocate a Custom Questionnaire
Beneficiary Details (1)rnrnPlease Note: You are able to capture up to 10 Beneficiaries, this questionnaire will capture details of 1-3
Allocate a Custom Questionnaire
Beneficiary Details (2)rnrnPlease Note: You are able to capture up to 10 Beneficiaries, this questionnaire will capture details of 4-6
Allocate a Custom Questionnaire
Beneficiary Details (3)rnrnPlease Note: You are able to capture up to 10 Beneficiaries, this questionnaire will capture details of 7-10
Allocate a Custom Questionnaire
Charity Beneficiary DetailsrnrnPlease Note: You are able to capture up to 10 Charity Beneficiary within this questionnaire.
Send Standard Document
The above letter is repeated for up to 10 Beneficiaries providing a surname has been entered and the bequest type is Share of Residuary Estate for each.
Send Standard Document
The above letter is repeated for up to 10 Charity Beneficiaries providing a surname has been entered and the bequest type is Share of Residuary Estate for each.
Meet unmet keydates by type
Chase Beneficiary (CHASEBENEF) – 14 Days – u0022Receipt for Residuary Payment from Beneficiary 1u0022rnrnCriteria: Will only run if Beneficiary 1 surname is filled in and the bequest type is Share of Residuary Estate.
The above action is repeated for up to 10 Beneficiaries providing a surname has been entered and the bequest type is Share of Residuary Estate for each.
Meet unmet keydates by type
Chase Charity (CHASE_CHAR) – 14 Days – u0022Receipt for Residuary from Charity Beneficiary 1u0022rnrnCriteria: Will only run if Charity Beneficiary 1 surname is filled in and the bequest type is Share of Residuary Estate.
The above action is repeated for up to 10 Charity Beneficiaries providing a surname has been entered and the bequest type is Share of Residuary Estate for each.
Task 37 Distribute Residuary EstateAllocate a Custom Questionnaire
Beneficiary Details (1)rnrnPlease Note: You are able to capture up to 10 Beneficiaries, this questionnaire will capture details of 1-3
Allocate a Custom Questionnaire
Beneficiary Details (2)rnrnPlease Note: You are able to capture up to 10 Beneficiaries, this questionnaire will capture details of 4-6
Allocate a Custom Questionnaire
Beneficiary Details (3)rnrnPlease Note: You are able to capture up to 10 Beneficiaries, this questionnaire will capture details of 7-10
Allocate a Custom Questionnaire
Charity Beneficiary DetailsrnrnPlease Note: You are able to capture up to 10 Charity Beneficiary within this questionnaire.
Send Standard Document
The above letter is repeated for up to 10 Beneficiaries providing a surname has been entered and the bequest type is Share of Residuary Estate for each.
Send Standard Document
The above letter is repeated for up to 10 Charity Beneficiaries providing a surname has been entered and the bequest type is Share of Residuary Estate for each.
Meet unmet keydates by type
Chase Beneficiary (CHASEBENEF) – 14 Days – u0022Receipt for Residuary Payment from Beneficiary 1u0022rnrnCriteria: Will only run if Beneficiary 1 surname is filled in and the bequest type is Share of Residuary Estate.
The above action is repeated for up to 10 Beneficiaries providing a surname has been entered and the bequest type is Share of Residuary Estate for each.
Meet unmet keydates by type
Chase Charity (CHASE_CHAR) – 14 Days – u0022Receipt for Residuary from Charity Beneficiary 1u0022rnrnCriteria: Will only run if Charity Beneficiary 1 surname is filled in and the bequest type is Share of Residuary Estate.
The above action is repeated for up to 10 Charity Beneficiaries providing a surname has been entered and the bequest type is Share of Residuary Estate for each.
Task 38 Finalise AccountsAllocate a Custom Questionnaire
Executors – General Details
Send Standard Document
The above letter is repeated for Executor 2 and 3 providing the same criteria has been met for each.
Document pack for this workflow