Osprey Academy - Customer Support & Training

Workflows

Over 50 templated, configurable workflows that help you save time and money

Task 1 File Opening

Allocate a Custom Questionnaire

New Client Details

Allocate a Custom Questionnaire

New Matter Details

Allocate a Custom Questionnaire

Previous Representative

Criteria: Will only run if client has previous representation

Task 2 Client Care Pack

Send Standard Document

Criteria: Will only run if client is legal aid

Send Standard Document

Criteria: Will only run if client is legal aid

Send Standard Document

Client Care Letter

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Send Standard Document

Criteria: Will only run if client has previous representation

Client Authority

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Add an automatic keydate to matter

Chase client (CHASECLI) – 5 days – Has client signed/returned the client care letter

Add an automatic keydate to matter

Chase client (CHASECLI) – 5 days – Has client returned legal aid form(s)

Criteria: Will only run if client is legal aid

Task 3 Subject Access Request/Previous Representative.

Meet unmet keydates by type

Chase client (CHASECLI) “Has client signed/returned the client care letter”

Meet unmet keydates by type

Chase client (CHASECLI) “Has client returned legal aid form(s)”

Criteria: Will only run if client is legal aid

Send Standard Document

Letter to the Home Office

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Allocate a Custom Questionnaire

Previous Representative

Criteria: Will only run if client is legal aid

Send Standard Document

Criteria: Will only run if client is legal aid

Letter to Previous Solicitors

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Add an automatic keydate to matter

Solicitor Chase (SOL_CHASE) – 1 week – Chase previous representative to send file

Criteria: Will only run if client is legal aid

Task 4 Biometrics Invitation

Send Standard Document

Letter to Client RE Invitation to Biometrics

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Task 5 Chase Previous Representatives

Send Standard Document

Letter Chasing Previous Representatives

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Letter Chasing Previous Representatives

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Send Standard Document

Letter to Client RE Chasing Previous Representatives

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Add an automatic keydate to matter

10 week follow up – Chase previous rep if file is not received

Task 6 Received Previous File

Meet unmet keydates by type

Meet all Solicitor Chase key dates

Send Standard Document

Letter to Acknowledge Receipt of File

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Send Standard Document

Letter to Client RE Acknowledge Receipt of File

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Display a message to the user

Time Recording for reading file on next screen

Posting to Time Ledger

Task 7 Lodge Appeal

Send Standard Document

Letter to Client re Lodging Appeal

Letter to Client RE Lodging Appeal

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Document pack for this workflow

Client Care Letter

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Client Authority

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Letter to the Home Office

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Letter to Previous Solicitors

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Letter to Client RE Invitation to Biometrics

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Letter Chasing Previous Representatives

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Letter to Client RE Chasing Previous Representatives

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Letter to Acknowledge Receipt of File

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Letter to Client RE Acknowledge Receipt of File

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Letter to Client RE Lodging Appeal

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