Locate lost documents

Updated Jun 29th, 2022

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Occasionally, due to an internet connectivity issue or a local network issue, your document may not be able to save back into Osprey. This guide will take you through locating any documents that have not saved successfully.

In the Browser

All documents opened in Osprey are also stored locally on your machine as a word temporary file, which this guide will show you how to access.

On your desktop, you will have an icon that allows you to access your local drives, which may look something like the image below.

Double left-click on this icon to open up your list of drives. You may then select your ‘C’ drive from here.

If you do not have, or cannot locate, this icon, hold down the Windows key on the keyboard and select the ‘R’ key to bring up the ‘Run’ box. Enter c:// in the ‘Open’ area and click ‘OK’.

Both of the above methods will bring up an explorer window detailing the contents of your C drive. At the top of this screen, select the ‘View’ tab and ensure that ‘Hidden Items’ is ticked, as shown below:

You will see a folder called ‘Users’. Select this and you should see a folder with your username as the title. Click this and continue following the folder string below until you come to ‘Osprey Documents’.

This contains all of the document temporary files from Osprey saved locally on your machine. Simply double-click one of the documents available here to reopen it.

Please note that the name will appear as the Osprey ID. To locate a specific document, you will need to use the ‘Date Modified’ column to assist in identifying it.

In the Case Management App

When Osprey generates a document from the Case Management App, the document is automatically deleted from the local machine.
There are some instances where the document is prevented from being saved back into Osprey, which may possibly be recovered.

All documents opened in Osprey are also stored locally on your machine as a word temporary file, which this guide will show you how to access.

Right click your windows start icon, and select Run

From the Run box, type %localappdata% and click OK

File Explorer will open, navigating to a folder called C:\Users\{username}\AppData\Local

Locate the folder ‘Packages’ and double click.

Within Packages, there will be a number of folders starting with ‘PraccticeLimited.’ Open the relevant folder for the Case Management App you are using.

Now locate LocalState folder, and then another folder named OspreyDocuments.

This contains all of the document temporary files from Osprey saved locally on your machine. Simply double-click one of the document folders available here to reopen it.

Please note that the name will appear as the Osprey ID. To locate a specific document, you will need to use the ‘Date Modified’ column to assist in identifying it.