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Repair and Resetting the Desktop app

Updated Nov 3rd, 2021

Who is this guide for?

Any Users

If you are experiencing any issues with our Osprey Desktop apps, users can quickly and easily repair or reset the app using the following steps.

Repair the app

Step 1

To repair the app, firstly, locate the Osprey Desktop App Icon within your Start Menu.

Right-click the icon to bring up the Action Menu. Left-click More > App Settings.

Step 2

This will open Windows Settings.

Click the Terminate button to close the application. Then click Repair.

The Desktop Application page
Once the Repair has been completed, a tickmark will be shown

Reset the app

If users still experience issues, it may be necessary to reset the app to it’s original state. Follow the steps above, then left-click Reset.

A Prompt will appear to advise this will also delete any preferences or sign-in details saved within the app. Click Reset again.

Click the confirmation to complete the reset process
Once completed, the Reset Button will show a Tickbox.
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