{"id":2076,"date":"2020-04-28T18:27:14","date_gmt":"2020-04-28T17:27:14","guid":{"rendered":"https:\/\/support.ospreyapproach.com\/?post_type=pracctice_guide&#038;p=2076"},"modified":"2024-05-21T08:33:24","modified_gmt":"2024-05-21T07:33:24","slug":"create-non-chargeable-time","status":"publish","type":"pracctice_guide","link":"https:\/\/ospreyapproach2022.wireddemo.co.uk\/support\/guides\/create-non-chargeable-time\/","title":{"rendered":"Creating Non-Chargeable Time"},"content":{"rendered":"<div class=\"card\">\n\n    <p class=\"mb-2\"><strong>Who is this guide for?<\/strong><\/p>\n    <p class=\"mb-0\"><i class=\"far fa-user fa-fw mr-2\"><\/i> <strong>Accounts Supervisors<\/strong> and <strong>Case Management Supervisors<\/strong><\/p>    \n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">This guide discusses the methods you can implement for capturing Non-Chargeable time, depending on your requirements. If you are unsure of the best options for you, contact the support team.<\/h2>\n\n\n\n<p class=\"is-style-info wp-block-paragraph\">Recommended Methods for Recording Non-Chargeable Time<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on your firms needs, you can either;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Create a new remuneration, to select and record activities at Zero Rate. This allows fee earners to mark which activity they have performed during this time, but will not be charging for. This can be set against specific worktypes (i.e. Wills only).<\/li>\n\n\n\n<li>Create a new activity and set to be 0% rate. This will allow specific fee earners to just record time as a non-charge activity across all their matters.<\/li>\n\n\n\n<li>Create a worktype for non-chargeable time. This can be used for non-client work (e.g. a matter for an internal client, to log time they have not worked on a specific client).<\/li>\n<\/ul>\n\n\n\n<p class=\"h2 wp-block-paragraph\">Non-Chargeable Time &#8211; Remuneration Method<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Following the below guide, create a new remuneration, and set the hourly rate to 0.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-osprey-approach-customer-support-amp-training-osprey-academy wp-block-embed-osprey-approach-customer-support-amp-training-osprey-academy\"><div class=\"wp-block-embed__wrapper\">\nhttps:\/\/support.ospreyapproach.com\/guides\/adding-remuneration-types\/\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"h2 wp-block-paragraph\">Non-Chargeable Time &#8211; Activity Method<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Similar to above, you will need to follow the below guide to create a new activity to record the non-chargeable time. <\/p>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-wp-embed is-provider-osprey-approach-customer-support-amp-training-osprey-academy wp-block-embed-osprey-approach-customer-support-amp-training-osprey-academy\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"MREQurjBgU\"><a href=\"https:\/\/support.ospreyapproach.com\/guides\/adding-activity-codes\/\">Adding Activity Codes<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;Adding Activity Codes&#8221; &#8212; Osprey Approach Customer Support &amp; Training | Osprey Academy\" src=\"https:\/\/support.ospreyapproach.com\/guides\/adding-activity-codes\/embed\/#?secret=eEmGkljSDP#?secret=MREQurjBgU\" data-secret=\"MREQurjBgU\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once created, the activity must be linked to the worktype.<\/p>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-wp-embed is-provider-osprey-approach-customer-support-amp-training-osprey-academy wp-block-embed-osprey-approach-customer-support-amp-training-osprey-academy\"><div class=\"wp-block-embed__wrapper\">\nhttps:\/\/support.ospreyapproach.com\/guides\/set-up-private-time-recording\/\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"h2 wp-block-paragraph\">Non-Chargeable Time &#8211; Work Type Method<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The first step is to create a new work type for the purpose of creating non chargeable time.<\/p>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-wp-embed is-provider-osprey-approach-customer-support-amp-training-osprey-academy wp-block-embed-osprey-approach-customer-support-amp-training-osprey-academy\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"ss7aktfYhX\"><a href=\"https:\/\/support.ospreyapproach.com\/guides\/managing-your-worktypes\/\">Managing your Work Types<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;Managing your Work Types&#8221; &#8212; Osprey Approach Customer Support &amp; Training | Osprey Academy\" src=\"https:\/\/support.ospreyapproach.com\/guides\/managing-your-worktypes\/embed\/#?secret=MyNjs5sDy9#?secret=ss7aktfYhX\" data-secret=\"ss7aktfYhX\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With the new work type created, you will need to link any activities to the new worktype, and set all required activities to be 0% hourly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To record Non-Chargeable time on non-client matters, we would recommend creating an internal client (i.e. under the Company name), and separate matters for each Fee Earner. The Fee Earner can record their non-chargeable time against their matter.<\/p>\n\n\n\n<p class=\"h2 wp-block-paragraph\">Reporting<\/p>\n\n\n\n<p class=\"is-style-info wp-block-paragraph\">When running the time reports, we can filter down on Fee Earner(s), Work Type(s), Remuneration(s) or Activity.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Navigate to Reports &gt;Time.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"281\" height=\"452\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2019\/09\/image-129.png\" alt=\"\" class=\"wp-image-2082\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2019\/09\/image-129.png 281w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2019\/09\/image-129-187x300.png 187w\" sizes=\"auto, (max-width: 281px) 100vw, 281px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Now click on the desired report and filter accordingly. For our example, we will use the Time Spent report.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Use the work type filter to show the non-chargeable work type (for admin work), remuneration filter for the remuneration method, or activity for the activity method. Click Run.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"689\" height=\"739\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2024\/04\/image-508.png\" alt=\"\" class=\"wp-image-65321\" style=\"width:374px;height:auto\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-508.png 689w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-508-280x300.png 280w\" sizes=\"auto, (max-width: 689px) 100vw, 689px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your report will then display in a pop-up window. You can export your report to PDF or Excel if required.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>You can log time to show hours worked that you don&#8217;t want to charge for.<\/p>\n","protected":false},"author":23,"featured_media":0,"template":"","categories":[13],"tags":[169,168],"class_list":["post-2076","pracctice_guide","type-pracctice_guide","status-publish","hentry","category-using-time-recording","tag-supervisor","tag-time-recording"],"acf":{"display_as_dashboard_announcement":false,"announcement_title":"","announcement_type":"New feature","announcement_link_text":"Learn more","announcement_image":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Creating Non-Chargeable Time | Osprey Academy - Customer support and training centre<\/title>\n<meta name=\"description\" content=\"An Osprey guide for recording non-chargeable time.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/support\/guides\/create-non-chargeable-time\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Creating Non-Chargeable Time | Osprey Academy - Customer support and training centre\" \/>\n<meta property=\"og:description\" content=\"An Osprey guide for recording non-chargeable time.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/support\/guides\/create-non-chargeable-time\/\" \/>\n<meta property=\"og:site_name\" content=\"Osprey Approach Customer Support &amp; 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