{"id":2240,"date":"2020-04-27T18:17:06","date_gmt":"2020-04-27T17:17:06","guid":{"rendered":"https:\/\/support.ospreyapproach.com\/?post_type=pracctice_guide&#038;p=2240"},"modified":"2024-07-30T12:15:15","modified_gmt":"2024-07-30T11:15:15","slug":"re-enable-the-outlook-connector","status":"publish","type":"pracctice_guide","link":"https:\/\/ospreyapproach2022.wireddemo.co.uk\/support\/guides\/re-enable-the-outlook-connector\/","title":{"rendered":"Re-enabling the Outlook Connector"},"content":{"rendered":"<div class=\"card\">\n\n    <p class=\"mb-2\"><strong>Who is this guide for?<\/strong><\/p>\n    <p class=\"mb-0\"><i class=\"far fa-user fa-fw mr-2\"><\/i> <strong>Any Users<\/strong><\/p>    \n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">This guide will take you through re-enabling the Outlook Connector<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Sometimes the Osprey Outlook connector can disappear but it is possible to re-enable so it shows up again.<\/p>\n\n\n\n<p class=\"is-style-info wp-block-paragraph\">Should Outlook take longer than usual to open, it can disable any recently installed add-ins to assist itself in running more quickly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the Osprey Connector has been disabled, the following steps will allow you to re-enable it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Open up Outlook and select the \u2018File\u2019 tab in the top left to open the side menu.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"443\" height=\"118\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2019\/09\/image-208.png\" alt=\"\" class=\"wp-image-2241\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2019\/09\/image-208.png 443w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2019\/09\/image-208-300x80.png 300w\" sizes=\"auto, (max-width: 443px) 100vw, 443px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">From here, select the \u2018Options\u2019 tab.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"752\" height=\"400\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2019\/09\/image-209.png\" alt=\"\" class=\"wp-image-2242\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2019\/09\/image-209.png 752w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2019\/09\/image-209-300x160.png 300w\" sizes=\"auto, (max-width: 752px) 100vw, 752px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The \u2018Outlook Options\u2019 panel will now appear. Select the \u2018Add-Ins\u2019 button on the side menu to open up your list of currently available add-ins.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"840\" height=\"492\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2019\/09\/image-210.png\" alt=\"\" class=\"wp-image-2243\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2019\/09\/image-210.png 840w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2019\/09\/image-210-300x176.png 300w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2019\/09\/image-210-768x450.png 768w\" sizes=\"auto, (max-width: 840px) 100vw, 840px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Osprey Outlook Add-In will be present in either the \u2018Inactive\u2019 or \u2018Disabled\u2019 add-ins list.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"623\" height=\"281\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2019\/09\/image-211.png\" alt=\"\" class=\"wp-image-2244\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2019\/09\/image-211.png 623w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2019\/09\/image-211-300x135.png 300w\" sizes=\"auto, (max-width: 623px) 100vw, 623px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Underneath the add-ins list, there will be a \u2018Manage\u2019 drop-down list. By default, this should be set to \u2018COM Add-Ins\u2019 but if this is not the case, select it from the drop-down list and then click \u2018Go\u2019.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"265\" height=\"40\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2019\/09\/image-212.png\" alt=\"\" class=\"wp-image-2245\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The \u2018COM Add-Ins\u2019 panel will now appear.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Somewhere in the list, you will see the Osprey Outlook Add-In which, if the tab has disappeared, is likely to be unticked, as below.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"621\" height=\"266\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2019\/09\/image-213.png\" alt=\"\" class=\"wp-image-2246\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2019\/09\/image-213.png 621w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2019\/09\/image-213-300x129.png 300w\" sizes=\"auto, (max-width: 621px) 100vw, 621px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Place a tick in the box next to the Osprey Add-In and then select \u2018OK\u2019 to close the panel.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your Osprey Approach tab should now reappear at the top of your screen. If not, you may need to close and reopen Outlook to ensure that the tab reappears.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sometimes the Osprey Outlook connector can disappear but it is possible to re-enable so it shows up again.<\/p>\n","protected":false},"author":23,"featured_media":0,"template":"","categories":[78],"tags":[],"class_list":["post-2240","pracctice_guide","type-pracctice_guide","status-publish","hentry","category-troubleshoot-emails"],"acf":{"display_as_dashboard_announcement":false,"announcement_title":"","announcement_type":"New feature","announcement_link_text":"Learn more","announcement_image":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Re-enabling the Outlook Connector - Osprey Approach Customer Support &amp; Training | Osprey Academy<\/title>\n<meta name=\"description\" content=\"This guide will take you through re-enabling the Outlook Connector\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/support\/guides\/re-enable-the-outlook-connector\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Re-enabling the Outlook Connector - Osprey Approach Customer Support &amp; 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