{"id":23788,"date":"2020-09-22T10:36:54","date_gmt":"2020-09-22T09:36:54","guid":{"rendered":"https:\/\/support.ospreyapproach.com\/?post_type=pracctice_guide&#038;p=23788"},"modified":"2024-07-30T12:28:30","modified_gmt":"2024-07-30T11:28:30","slug":"repair-and-resetting-the-desktop-app","status":"publish","type":"pracctice_guide","link":"https:\/\/ospreyapproach2022.wireddemo.co.uk\/support\/guides\/repair-and-resetting-the-desktop-app\/","title":{"rendered":"Repair and Reset the Desktop App"},"content":{"rendered":"<div class=\"card\">\n\n    <p class=\"mb-2\"><strong>Who is this guide for?<\/strong><\/p>\n    <p class=\"mb-0\"><i class=\"far fa-user fa-fw mr-2\"><\/i> <strong>Any Users<\/strong><\/p>    \n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">This guide will take you through repairing and resetting the case management app<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you are experiencing any issues with our Osprey Desktop apps, users can quickly and easily repair or reset the app using the following steps.<\/p>\n\n\n\n<p class=\"h2 wp-block-paragraph\">Repairing the app<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To repair the app, firstly, locate the Osprey Desktop App Icon within your Start Menu.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once located, you may have to right-click to see the App Settings option.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"772\" height=\"549\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2023\/12\/image-211.png\" alt=\"\" class=\"wp-image-60926\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2023\/12\/image-211.png 772w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2023\/12\/image-211-300x213.png 300w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2023\/12\/image-211-768x546.png 768w\" sizes=\"auto, (max-width: 772px) 100vw, 772px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This will open Windows Settings.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a353e08a346f&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a353e08a346f\" class=\"wp-block-image size-full is-resized wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"696\" height=\"1040\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2020\/09\/Windows-App-Settings.png\" alt=\"\" class=\"wp-image-23792\" style=\"width:389px;height:auto\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2020\/09\/Windows-App-Settings.png 696w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2020\/09\/Windows-App-Settings-201x300.png 201w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2020\/09\/Windows-App-Settings-685x1024.png 685w\" sizes=\"auto, (max-width: 696px) 100vw, 696px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Click the Terminate button to close the application. Then click Repair. Once the Repair has been completed, a tickmark will be shown.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"505\" height=\"237\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2020\/09\/repair-reset.png\" alt=\"\" class=\"wp-image-23793\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2020\/09\/repair-reset.png 505w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2020\/09\/repair-reset-300x141.png 300w\" sizes=\"auto, (max-width: 505px) 100vw, 505px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"h2 wp-block-paragraph\">Resetting the App<\/p>\n\n\n\n<p class=\"is-style-info wp-block-paragraph\">If resetting the app, the firm URL, the user&#8217;s username and password will need to be re-entered.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If users still experience issues, it may be necessary to reset the app to its original state.<br>Follow the steps above, then left click Reset.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A Prompt will appear to advise this will also delete any preferences or sign-in details saved within the app. Click Reset again.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"428\" height=\"184\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2020\/09\/reset.png\" alt=\"\" class=\"wp-image-23794\" style=\"width:295px;height:auto\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2020\/09\/reset.png 428w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2020\/09\/reset-300x129.png 300w\" sizes=\"auto, (max-width: 428px) 100vw, 428px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once completed, the Reset Button will show a Tickbox.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"456\" height=\"85\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2020\/09\/rest-complete.png\" alt=\"\" class=\"wp-image-23795\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2020\/09\/rest-complete.png 456w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2020\/09\/rest-complete-300x56.png 300w\" sizes=\"auto, (max-width: 456px) 100vw, 456px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>This guide will take you through repairing and resetting the case management app If you are experiencing any issues with our Osprey Desktop apps, users can quickly and easily repair or reset the app using the following steps. Repairing the app To repair the app, firstly, locate the Osprey Desktop App Icon within your Start [&hellip;]<\/p>\n","protected":false},"author":28,"featured_media":0,"template":"","categories":[79],"tags":[],"class_list":["post-23788","pracctice_guide","type-pracctice_guide","status-publish","hentry","category-troubleshoot-browser-issues"],"acf":{"display_as_dashboard_announcement":false,"announcement_title":"","announcement_type":"New feature","announcement_link_text":"Learn more","announcement_image":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Repair and Reset the Desktop App - Osprey Approach Customer Support &amp; Training | Osprey Academy<\/title>\n<meta name=\"description\" content=\"This guide will take you through repairing and resetting the case management app\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/support\/guides\/repair-and-resetting-the-desktop-app\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Repair and Reset the Desktop App - Osprey Approach Customer Support &amp; 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