{"id":2394,"date":"2020-04-27T11:50:07","date_gmt":"2020-04-27T10:50:07","guid":{"rendered":"https:\/\/support.ospreyapproach.com\/?post_type=pracctice_guide&#038;p=2394"},"modified":"2024-08-05T15:12:36","modified_gmt":"2024-08-05T14:12:36","slug":"set-up-and-use-email-templates","status":"publish","type":"pracctice_guide","link":"https:\/\/ospreyapproach2022.wireddemo.co.uk\/support\/guides\/set-up-and-use-email-templates\/","title":{"rendered":"Create Email Templates"},"content":{"rendered":"<div class=\"card\">\n\n    <p class=\"mb-2\"><strong>Who is this guide for?<\/strong><\/p>\n    <p class=\"mb-0\"><i class=\"far fa-user fa-fw mr-2\"><\/i> <strong>Case Management Supervisors<\/strong> and <strong>System Supervisors<\/strong><\/p>    \n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">This guide will cover how to create Email templates which can be used to quickly compose emails from within Osprey and Outlook via the Osprey Outlook Connectors.<\/h2>\n\n\n\n<p class=\"h2 wp-block-paragraph\">Set up an email template<\/p>\n\n\n\n<p class=\"is-style-info wp-block-paragraph\">You can set up email templates in Osprey to merge client and dossier information into your emails, instantly creating personalised emails at a click of a button.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To create or amend an email template, navigate to Supervisor &gt; Case Management Setup &gt; Email Templates.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"557\" height=\"522\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2024\/05\/image-383.png\" alt=\"\" class=\"wp-image-67170\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/05\/image-383.png 557w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/05\/image-383-300x281.png 300w\" sizes=\"auto, (max-width: 557px) 100vw, 557px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">The following screen will display, showing a list of previously created email templates, should any have been created.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a353e09b8407&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a353e09b8407\" class=\"aligncenter size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1811\" height=\"299\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2024\/05\/image-385.png\" alt=\"\" class=\"wp-image-67173\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/05\/image-385.png 1811w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/05\/image-385-300x50.png 300w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/05\/image-385-1024x169.png 1024w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/05\/image-385-768x127.png 768w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/05\/image-385-1536x254.png 1536w\" sizes=\"auto, (max-width: 1811px) 100vw, 1811px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">To create a new email template, click New.<br>If you wish to amend an existing template, right click the relevant template, and select Edit.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"845\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2024\/05\/image-386-1024x845.png\" alt=\"\" class=\"wp-image-67174\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/05\/image-386-1024x845.png 1024w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/05\/image-386-300x248.png 300w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/05\/image-386-768x634.png 768w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/05\/image-386.png 1122w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Enter a unique name to be able to identify your template.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Use the Work Type dropdown list to select a specific work type. Setting to Global will allow you to select the template for all work types.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If required, you can also enter an Expert Type and a short description.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any text entered into the Subject line will appear in the subject line within the email, whilst the body area will be the body of your email.<\/p>\n\n\n\n<p class=\"is-style-info wp-block-paragraph\">If you wish to add any merge fields to your subject line, you will need to copy the field from the body area and paste into the subject line.<\/p>\n\n\n\n<p class=\"is-style-info wp-block-paragraph\">You can also add any merge fields to your email template. These can be taken from your dossier pages or the standard fields list.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To add a merge field into your email, use the right-side panel to choose an area from which to pull the information. You can then expand each section by selecting the + icon next to the relevant area to view the fields. Some sections will have sub-sections for you to select.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Double click on a field to add it to your email template.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"307\" height=\"471\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2024\/05\/image-388.png\" alt=\"\" class=\"wp-image-67179\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/05\/image-388.png 307w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/05\/image-388-196x300.png 196w\" sizes=\"auto, (max-width: 307px) 100vw, 307px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Once complete, click Save at the top left corner of the screen. You can then repeat this process for any further email templates as required.<\/p>\n\n\n\n<p class=\"h2 wp-block-paragraph\">Deleting Email Templates<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you wish to delete an email template, access the design screen by right-click and selecting Edit, and then select the delete at the top of the page.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"770\" height=\"173\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2024\/05\/image-389.png\" alt=\"\" class=\"wp-image-67180\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/05\/image-389.png 770w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/05\/image-389-300x67.png 300w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/05\/image-389-768x173.png 768w\" sizes=\"auto, (max-width: 770px) 100vw, 770px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>You can set up email templates in Osprey to merge client and dossier information  into your emails.<\/p>\n","protected":false},"author":23,"featured_media":0,"template":"","categories":[236],"tags":[],"class_list":["post-2394","pracctice_guide","type-pracctice_guide","status-publish","hentry","category-supervisor-case-management-setup-browser"],"acf":{"display_as_dashboard_announcement":false,"announcement_title":"","announcement_type":"New feature","announcement_link_text":"Learn more","announcement_image":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Create Email Templates | Configure Osprey | Osprey Academy - Customer support and training centre<\/title>\n<meta name=\"description\" content=\"A how-to guide for creating email templates to use within Osprey and the Osprey Outlook Connector.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/support\/guides\/set-up-and-use-email-templates\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Create Email Templates | Configure Osprey | Osprey Academy - Customer support and training centre\" \/>\n<meta property=\"og:description\" content=\"A how-to guide for creating email templates to use within Osprey and the Osprey Outlook Connector.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/support\/guides\/set-up-and-use-email-templates\/\" \/>\n<meta property=\"og:site_name\" content=\"Osprey Approach Customer Support &amp; 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