{"id":29276,"date":"2020-10-02T12:42:22","date_gmt":"2020-10-02T11:42:22","guid":{"rendered":"https:\/\/support.ospreyapproach.com\/?post_type=pracctice_guide&#038;p=29276"},"modified":"2024-07-10T12:53:42","modified_gmt":"2024-07-10T11:53:42","slug":"unlock-a-locked-user","status":"publish","type":"pracctice_guide","link":"https:\/\/ospreyapproach2022.wireddemo.co.uk\/support\/guides\/unlock-a-locked-user\/","title":{"rendered":"Unlock a Locked User"},"content":{"rendered":"<div class=\"card\">\n\n    <p class=\"mb-2\"><strong>Who is this guide for?<\/strong><\/p>\n    <p class=\"mb-0\"><i class=\"far fa-user fa-fw mr-2\"><\/i> <strong>System Supervisors<\/strong><\/p>    \n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">This guide will take you through unlocking a locked user<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have attempted to log in several times with incorrect details, your account may become locked. This is dependant on the settings set by your system supervisor.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"474\" height=\"496\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2024\/04\/1-249.png\" alt=\"\" class=\"wp-image-65807\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/1-249.png 474w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/1-249-287x300.png 287w\" sizes=\"auto, (max-width: 474px) 100vw, 474px\" \/><figcaption class=\"wp-element-caption\"> <\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A supervisor can unlock your account by following the steps below. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Navigate to Supervisor &gt; System Setup &gt; Users.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Right click the user who is locked out and select Unlock.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"838\" height=\"255\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2024\/04\/1-250.png\" alt=\"\" class=\"wp-image-65808\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/1-250.png 838w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/1-250-300x91.png 300w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/1-250-768x234.png 768w\" sizes=\"auto, (max-width: 838px) 100vw, 838px\" \/><figcaption class=\"wp-element-caption\"> <\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Click OK when prompted.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"454\" height=\"149\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2024\/04\/1-251.png\" alt=\"\" class=\"wp-image-65809\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/1-251.png 454w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/1-251-300x98.png 300w\" sizes=\"auto, (max-width: 454px) 100vw, 454px\" \/><figcaption class=\"wp-element-caption\"> <\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The user will now be able to attempt a log in again.<\/p>\n\n\n\n<p class=\"is-style-info wp-block-paragraph\">It may be prudent for the user to change their password using <a href=\"https:\/\/support.ospreyapproach.com\/guides\/forgotten-password\/\">Forgotten Password &gt;<\/a> on the login page<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This guide will take you through unlocking a locked user If you have attempted to log in several times with incorrect details, your account may become locked. This is dependant on the settings set by your system supervisor. A supervisor can unlock your account by following the steps below. Navigate to Supervisor &gt; System Setup [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"template":"","categories":[66,238],"tags":[],"class_list":["post-29276","pracctice_guide","type-pracctice_guide","status-publish","hentry","category-troubleshoot-miscellaneous","category-supervisor-system-setup-users"],"acf":{"display_as_dashboard_announcement":false,"announcement_title":"","announcement_type":"New feature","announcement_link_text":"Learn more","announcement_image":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Unlock a Locked User - Osprey Approach Customer Support &amp; Training | Osprey Academy<\/title>\n<meta name=\"description\" content=\"A step by step guide to unlocking a locked user on Osprey\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/support\/guides\/unlock-a-locked-user\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Unlock a Locked User - Osprey Approach Customer Support &amp; 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