{"id":373,"date":"2019-07-24T14:15:37","date_gmt":"2019-07-24T13:15:37","guid":{"rendered":"https:\/\/support.ospreyapproach.com\/?post_type=pracctice_guide&p=373"},"modified":"2024-05-17T12:35:48","modified_gmt":"2024-05-17T11:35:48","slug":"display-the-dx-number-instead-of-the-address","status":"publish","type":"pracctice_guide","link":"https:\/\/ospreyapproach2022.wireddemo.co.uk\/support\/guides\/display-the-dx-number-instead-of-the-address\/","title":{"rendered":"Display the DX Number Instead of the Address"},"content":{"rendered":"
\n\n

Who is this guide for?<\/strong><\/p>\n

<\/i> Case Management Supervisors<\/strong> and System Supervisors<\/strong><\/p> \n<\/div>\n\n\n\n

Osprey Approach has the ability to display DX numbers if they are present rather than the address, as long as the DX number has been filled in. This guide will demonstrate how to do this<\/h2>\n\n\n\n

Navigate to Supervisor > System Setup >Configuration Settings<\/p>\n\n\n

\n
\"\"<\/figure>\n<\/div>\n\n\n

<\/p>\n\n\n\n

Locate the switch Merge Contact DX<\/p>\n\n\n\n

Right-click and select Edit<\/p>\n\n\n

\n
\"\"<\/figure>\n<\/div>\n\n\n

<\/p>\n\n\n\n

You will have the option to select True or False from a drop-down list. <\/p>\n\n\n

\n
\"\"<\/figure>\n<\/div>\n\n\n

<\/p>\n\n\n\n

Select True and click Save. Now when running any document in Osprey Approach where the postal address is set it will merge through the DX number instead.<\/p>\n","protected":false},"excerpt":{"rendered":"

Osprey Approach has the ability to display DX numbers if they are present rather than the address, as long as the DX number has been filled in.<\/p>\n","protected":false},"author":19,"featured_media":0,"template":"","categories":[236],"tags":[],"class_list":["post-373","pracctice_guide","type-pracctice_guide","status-publish","hentry","category-supervisor-case-management-setup-browser"],"acf":{"display_as_dashboard_announcement":false,"announcement_title":"","announcement_type":"New feature","announcement_link_text":"Learn more","announcement_image":null},"yoast_head":"\nDisplay the DX number instead of the address | Osprey Academy - Customer Support and Training Centre<\/title>\n<meta name=\"description\" content=\"A step-by-step guide to display DX numbers if they are present rather than the address, as long as the DX number has been filled in\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/support\/guides\/display-the-dx-number-instead-of-the-address\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Display the DX number instead of the address | Osprey Academy - 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