{"id":46056,"date":"2022-05-23T10:02:53","date_gmt":"2022-05-23T09:02:53","guid":{"rendered":"https:\/\/support.ospreyapproach.com\/?post_type=pracctice_guide&#038;p=46056"},"modified":"2024-07-30T14:43:41","modified_gmt":"2024-07-30T13:43:41","slug":"how-to-ensure-your-emails-arrive-in-the-correct-folders-in-outlook","status":"publish","type":"pracctice_guide","link":"https:\/\/ospreyapproach2022.wireddemo.co.uk\/support\/guides\/how-to-ensure-your-emails-arrive-in-the-correct-folders-in-outlook\/","title":{"rendered":"How to Ensure your Emails Arrive in the Correct Folders in Outlook"},"content":{"rendered":"<div class=\"card\">\n\n    <p class=\"mb-2\"><strong>Who is this guide for?<\/strong><\/p>\n    <p class=\"mb-0\"><i class=\"far fa-user fa-fw mr-2\"><\/i> <strong>Any Users<\/strong><\/p>    \n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">This guide will take you through ensuring that your emails arrive correctly in Outlook<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Have you ever wondered why important emails end up in Outlook&#8217;s Junk folder, whilst spam emails end up in your Inbox? Outlook has complex filtering within it which is generally fairly accurate, but it sometimes needs a hand to get it right for you. You can teach your Outlook to recognise important emails and ensure they end up in the Inbox. There are a few ways you can do this.<\/p>\n\n\n\n<p class=\"h2 wp-block-paragraph\">Whitelist an email address or domain<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is the first step to ensuring that your important senders&#8217; emails arrive in your Inbox.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In Outlook&#8217;s Junk folder, right click the message&nbsp;that has mistakenly been sent to the junk folder, then select Junk &gt; and then one of the options below:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Never Block Sender&#8217;s Domain (if you want to allow all emails from the @example.com domain) <\/li>\n\n\n\n<li>Never Block Sender &#8211; if the sender&#8217;s email address is a Hotmail\/Outlook\/Yahoo\/Gmail address<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"555\" height=\"210\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2022\/05\/image-1.png\" alt=\"\" class=\"wp-image-46058\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2022\/05\/image-1.png 555w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2022\/05\/image-1-300x114.png 300w\" sizes=\"auto, (max-width: 555px) 100vw, 555px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can also use the Home menu in Outlook when a Junk message is selected:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"522\" height=\"279\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2022\/05\/image-2.png\" alt=\"\" class=\"wp-image-46059\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2022\/05\/image-2.png 522w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2022\/05\/image-2-300x160.png 300w\" sizes=\"auto, (max-width: 522px) 100vw, 522px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"h2 wp-block-paragraph\">Save a sender as a contact<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Outlook won\u2019t send emails from your contacts to the Junk folder, so if the email is from someone you are likely to hear from a lot in future, you can save their address as a contact. To do this, simply select the email in question, right click on the sender&#8217;s email address, and click Add to Outlook Contacts: <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"532\" height=\"406\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2022\/05\/image-5.png\" alt=\"\" class=\"wp-image-46062\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2022\/05\/image-5.png 532w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2022\/05\/image-5-300x229.png 300w\" sizes=\"auto, (max-width: 532px) 100vw, 532px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"h2 wp-block-paragraph\">Marking a sender as Junk<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Similarly, Outlook might get it wrong sometimes and send Junk emails to your Inbox. You have the same options in reverse to ensure that the sender&#8217;s emails will be correctly identified as spam. Right click on the email in your Inbox, select the Junk option, and select Block Sender: <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"505\" height=\"189\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2022\/05\/image-6.png\" alt=\"\" class=\"wp-image-46063\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2022\/05\/image-6.png 505w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2022\/05\/image-6-300x112.png 300w\" sizes=\"auto, (max-width: 505px) 100vw, 505px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.addictivetips.com\/windows-tips\/outlook-sending-emails-to-junk-folder\/attachment\/outlook-rules\/\"><\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.addictivetips.com\/windows-tips\/outlook-sending-emails-to-junk-folder\/attachment\/whitelist-domain-outlook\/\"><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This guide will take you through ensuring that your emails arrive correctly in Outlook Have you ever wondered why important emails end up in Outlook&#8217;s Junk folder, whilst spam emails end up in your Inbox? Outlook has complex filtering within it which is generally fairly accurate, but it sometimes needs a hand to get it [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"template":"","categories":[78],"tags":[],"class_list":["post-46056","pracctice_guide","type-pracctice_guide","status-publish","hentry","category-troubleshoot-emails"],"acf":{"display_as_dashboard_announcement":false,"announcement_title":"","announcement_type":"New feature","announcement_link_text":"Learn more","announcement_image":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Ensure your Emails Arrive in the Correct Folders in Outlook - Osprey Approach Customer Support &amp; Training | Osprey Academy<\/title>\n<meta name=\"description\" content=\"This guide will take you through ensuring that your emails arrive correctly in Outlook\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/support\/guides\/how-to-ensure-your-emails-arrive-in-the-correct-folders-in-outlook\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Ensure your Emails Arrive in the Correct Folders in Outlook - Osprey Approach Customer Support &amp; 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