{"id":52644,"date":"2022-12-21T16:16:01","date_gmt":"2022-12-21T16:16:01","guid":{"rendered":"https:\/\/support.ospreyapproach.com\/?post_type=pracctice_guide&#038;p=52644"},"modified":"2024-06-05T08:50:57","modified_gmt":"2024-06-05T07:50:57","slug":"using-the-mobile-app","status":"publish","type":"pracctice_guide","link":"https:\/\/ospreyapproach2022.wireddemo.co.uk\/support\/guides\/using-the-mobile-app\/","title":{"rendered":"Using the Mobile Portal App"},"content":{"rendered":"<div class=\"card\">\n\n    <p class=\"mb-2\"><strong>Who is this guide for?<\/strong><\/p>\n    <p class=\"mb-0\"><i class=\"far fa-user fa-fw mr-2\"><\/i> <strong>Case Workers<\/strong><\/p>    \n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">This guide will take you through our Mobile Portal App<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The Mobile app is the mobile version of the web portal. To learn more about the mobile app, please contact our support team.<\/p>\n\n\n\n<p class=\"h2 wp-block-paragraph\">Making the Client Web enabled<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To Create Credentials for the Client you then go into Client and matter area, web publishing, enable access, then click save. The client will then get an email attaching the log in details for the mobile portal.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"880\" height=\"347\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2024\/04\/image-358.png\" alt=\"\" class=\"wp-image-64765\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-358.png 880w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-358-300x118.png 300w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-358-768x303.png 768w\" sizes=\"auto, (max-width: 880px) 100vw, 880px\" \/><\/figure>\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"467\" height=\"384\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2024\/04\/image-359.png\" alt=\"\" class=\"wp-image-64767\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-359.png 467w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-359-300x247.png 300w\" sizes=\"auto, (max-width: 467px) 100vw, 467px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"h2 wp-block-paragraph\">Making the Matter Web Enabled <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To make the matter web enabled you will go to client\/matter area, matter and then click the Publish tick box. <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"653\" height=\"289\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2024\/04\/image-360.png\" alt=\"\" class=\"wp-image-64769\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-360.png 653w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-360-300x133.png 300w\" sizes=\"auto, (max-width: 653px) 100vw, 653px\" \/><\/figure>\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"862\" height=\"518\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2024\/04\/image-361.png\" alt=\"\" class=\"wp-image-64771\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-361.png 862w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-361-300x180.png 300w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-361-768x462.png 768w\" sizes=\"auto, (max-width: 862px) 100vw, 862px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"h2 wp-block-paragraph\">Using the Mobile App<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Client will have the Log in details so will log in using the details provided.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">you can also log in as an associate.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"513\" height=\"723\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2024\/04\/image-362.png\" alt=\"\" class=\"wp-image-64773\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-362.png 513w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-362-213x300.png 213w\" sizes=\"auto, (max-width: 513px) 100vw, 513px\" \/><\/figure>\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"559\" height=\"813\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2024\/04\/image-363.png\" alt=\"\" class=\"wp-image-64774\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-363.png 559w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-363-206x300.png 206w\" sizes=\"auto, (max-width: 559px) 100vw, 559px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"h2 wp-block-paragraph\">Notifications within the app <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The client can receive Notifications within the app, this can be Workflow updates, Document Updates and Message Updates.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These are managed by the hamburger menu icon on the top left corner of the screen. In that screen you can enable Remember me and also Touch ID which works for Touch and Face ID when logging in.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"549\" height=\"767\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2024\/04\/image-364.png\" alt=\"\" class=\"wp-image-64775\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-364.png 549w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-364-215x300.png 215w\" sizes=\"auto, (max-width: 549px) 100vw, 549px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"h2 wp-block-paragraph\">Status Bar <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The status bar tracks the progress of workflows on the matter<\/p>\n\n\n\n<p class=\"h2 wp-block-paragraph\">Documents<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"493\" height=\"794\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2024\/04\/image-365.png\" alt=\"\" class=\"wp-image-64776\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-365.png 493w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-365-186x300.png 186w\" sizes=\"auto, (max-width: 493px) 100vw, 493px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here is where we enabled documents are found. DocuSign requests can also be found here, as well file sharing documents.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"482\" height=\"784\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2024\/04\/image-366.png\" alt=\"\" class=\"wp-image-64777\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-366.png 482w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-366-184x300.png 184w\" sizes=\"auto, (max-width: 482px) 100vw, 482px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"h2 wp-block-paragraph\">Key dates Screen<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is where the Clients can see the Published key dates<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"459\" height=\"796\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2024\/04\/image-367.png\" alt=\"\" class=\"wp-image-64778\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-367.png 459w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-367-173x300.png 173w\" sizes=\"auto, (max-width: 459px) 100vw, 459px\" \/><\/figure>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>This guide will take you through our Mobile Portal App The Mobile app is the mobile version of the web portal. To learn more about the mobile app, please contact our support team. Making the Client Web enabled To Create Credentials for the Client you then go into Client and matter area, web publishing, enable [&hellip;]<\/p>\n","protected":false},"author":5696,"featured_media":0,"template":"","categories":[14,93],"tags":[],"class_list":["post-52644","pracctice_guide","type-pracctice_guide","status-publish","hentry","category-using-web-access-portal","category-using-mobile-addin"],"acf":{"display_as_dashboard_announcement":false,"announcement_title":"","announcement_type":"New feature","announcement_link_text":"Learn more","announcement_image":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Getting and Using The Mobile Portal App | Web Enabling the Client | Osprey Academy \u2013 Customer support and training centre<\/title>\n<meta name=\"description\" content=\"How to get and use the mobile portal app and web enable the client in Osprey. Get more information here.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/support\/guides\/using-the-mobile-app\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Getting and Using The Mobile Portal App | Web Enabling the Client | Osprey Academy \u2013 Customer support and training centre\" \/>\n<meta property=\"og:description\" content=\"How to get and use the mobile portal app and web enable the client in Osprey. 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