{"id":52690,"date":"2022-12-21T16:01:45","date_gmt":"2022-12-21T16:01:45","guid":{"rendered":"https:\/\/support.ospreyapproach.com\/?post_type=pracctice_guide&#038;p=52690"},"modified":"2025-01-23T10:24:30","modified_gmt":"2025-01-23T10:24:30","slug":"setting-up-text-anywhere-integration","status":"publish","type":"pracctice_guide","link":"https:\/\/ospreyapproach2022.wireddemo.co.uk\/support\/guides\/setting-up-text-anywhere-integration\/","title":{"rendered":"Setting up TextAnywhere Integration"},"content":{"rendered":"<div class=\"card\">\n\n    <p class=\"mb-2\"><strong>Who is this guide for?<\/strong><\/p>\n    <p class=\"mb-0\"><i class=\"far fa-user fa-fw mr-2\"><\/i> <strong>System Supervisors<\/strong><\/p>    \n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">This guide will show you how to use TextAnywhere through Osprey via our integration<\/h2>\n\n\n\n<p class=\"h2 wp-block-paragraph\">Creating a TextAnywhere account<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To create an TextAnywhere account, please follow the link: <a href=\"https:\/\/www.textanywhere.com\/action\/free-trial\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">https:\/\/www.textanywhere.com\/action\/free-trial\/<\/a>  <\/p>\n\n\n\n<p class=\"h2 wp-block-paragraph\">Existing customers <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have created an account before December 2022, you will also need to create a new account with the link above.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With the new account created, send an email to <a href=\"mailto:customercare@textanywhere.com\" target=\"_blank\" rel=\"noreferrer noopener\">customercare@textanywhere.com<\/a>, asking to transfer your credits from your old account to your new account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You will need to provide them your old account reference number, and the email address of your new account, and request that Trial Mode is switched off in your new account. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Within your TextAnywhere account navigate to Sender Settings and ensure you have at least one sender approved.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"940\" height=\"470\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2022\/12\/image-160.png\" alt=\"\" class=\"wp-image-71149\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2022\/12\/image-160.png 940w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2022\/12\/image-160-300x150.png 300w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2022\/12\/image-160-768x384.png 768w\" sizes=\"auto, (max-width: 940px) 100vw, 940px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Should you need to click Add sender and enter the details<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"758\" height=\"920\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2022\/12\/image-161.png\" alt=\"\" class=\"wp-image-71151\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2022\/12\/image-161.png 758w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2022\/12\/image-161-247x300.png 247w\" sizes=\"auto, (max-width: 758px) 100vw, 758px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">You also need to set API credentials which Osprey will use to send text messages. Click Account &gt; Account Settings. Choose API &amp; IP&#8217;s<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"940\" height=\"694\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2022\/12\/image-162.png\" alt=\"\" class=\"wp-image-71152\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2022\/12\/image-162.png 940w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2022\/12\/image-162-300x221.png 300w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2022\/12\/image-162-768x567.png 768w\" sizes=\"auto, (max-width: 940px) 100vw, 940px\" \/><\/figure>\n\n\n\n<p class=\"h2 wp-block-paragraph\">Entering the credentials<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To enter your TextAnywhere credentials, you will need to go to Supervisor &gt; System Setup &gt; System Settings &gt; Third Party Data.<br>Locate TextAnywhere, click Edit and enter your Textanywhere API Username (Email address) and Password.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a353e14df329&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a353e14df329\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1260\" height=\"623\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2024\/04\/1-287.png\" alt=\"\" class=\"wp-image-66027\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/1-287.png 1260w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/1-287-300x148.png 300w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/1-287-1024x506.png 1024w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/1-287-768x380.png 768w\" sizes=\"auto, (max-width: 1260px) 100vw, 1260px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p class=\"h2 wp-block-paragraph\">Setting up text templates<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Not only can you send ad-hoc SMS messages, users can also benefit from Text Templates.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To create, go to Supervisor&gt; Code Setup &gt; Standard Text Description and then Add Standard Text Description.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Select Standard Text Message from the Context Area dropdown, and enter any text in the bottom box. Click Save.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once saved, you will have an option to link mergefields, allowing you to pull client-relevant information. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1232\" height=\"564\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2024\/04\/1-288.png\" alt=\"\" class=\"wp-image-66028\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/1-288.png 1232w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/1-288-300x137.png 300w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/1-288-1024x469.png 1024w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/1-288-768x352.png 768w\" sizes=\"auto, (max-width: 1232px) 100vw, 1232px\" \/><figcaption class=\"wp-element-caption\"> <\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This guide will show you how to use TextAnywhere through Osprey via our integration Creating a TextAnywhere account To create an TextAnywhere account, please follow the link: https:\/\/www.textanywhere.com\/action\/free-trial\/ Existing customers If you have created an account before December 2022, you will also need to create a new account with the link above. With the new [&hellip;]<\/p>\n","protected":false},"author":5315,"featured_media":0,"template":"","categories":[237],"tags":[],"class_list":["post-52690","pracctice_guide","type-pracctice_guide","status-publish","hentry","category-supervisor-system-setup-supervisor-system-setup"],"acf":{"display_as_dashboard_announcement":false,"announcement_title":"","announcement_type":"New feature","announcement_link_text":"Learn more","announcement_image":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Setting up TextAnywhere Integration - Osprey Approach Customer Support &amp; Training | Osprey Academy<\/title>\n<meta name=\"description\" content=\"A step by step guide to using TextAnywhere through Osprey via our integration\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/support\/guides\/setting-up-text-anywhere-integration\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Setting up TextAnywhere Integration - Osprey Approach Customer Support &amp; 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