{"id":56913,"date":"2023-06-01T11:53:30","date_gmt":"2023-06-01T10:53:30","guid":{"rendered":"https:\/\/support.ospreyapproach.com\/?post_type=pracctice_guide&#038;p=56913"},"modified":"2024-07-29T16:40:34","modified_gmt":"2024-07-29T15:40:34","slug":"configure-your-pc-users","status":"publish","type":"pracctice_guide","link":"https:\/\/ospreyapproach2022.wireddemo.co.uk\/support\/guides\/configure-your-pc-users\/","title":{"rendered":"Configure Your PC (Users)"},"content":{"rendered":"<div class=\"card\">\n\n    <p class=\"mb-2\"><strong>Who is this guide for?<\/strong><\/p>\n    <p class=\"mb-0\"><i class=\"far fa-user fa-fw mr-2\"><\/i> <strong>Any Users<\/strong><\/p>    \n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">This guide will walk you through configuring your PC so that it is compatible with Osprey<\/h2>\n\n\n\n<p class=\"is-style-info wp-block-paragraph\">Users can access Osprey via the dedicated Osprey Case Management App, via a Desktop Browser &amp; the Osprey Gateway, or both. Please refer to the guides that fit your needs.<\/p>\n\n\n\n<p class=\"h2 wp-block-paragraph\">PC Requirements<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Osprey works best on the latest versions of Windows 10 and 11. We recommend Automatic Windows Updates are turned to Automatic to ensure your computers receive the latest fixes and security patches.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">All PCs must meet the minimum requirements highlighted in the software agreement.<br>We recommend that automatic updates are enabled for the user\u2019s chosen Web Browser, Windows Updates and Microsoft Office.<\/p>\n\n\n\n<p class=\"h2 wp-block-paragraph\">Web browser<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The below guide also helps ensure your browser is correctly configured for Osprey.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-osprey-approach-customer-support-amp-training-osprey-academy wp-block-embed-osprey-approach-customer-support-amp-training-osprey-academy\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"1wlzgC3cY0\"><a href=\"https:\/\/support.ospreyapproach.com\/guides\/configure-your-browser\/\">Configure your Browser<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;Configure your Browser&#8221; &#8212; Osprey Approach Customer Support &amp; Training | Osprey Academy\" src=\"https:\/\/support.ospreyapproach.com\/guides\/configure-your-browser\/embed\/#?secret=Oo1VQRi2aV#?secret=1wlzgC3cY0\" data-secret=\"1wlzgC3cY0\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"h2 wp-block-paragraph\">Osprey Gateway<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Osprey Gateway allows for document production from the web browser.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-osprey-approach-customer-support-amp-training-osprey-academy wp-block-embed-osprey-approach-customer-support-amp-training-osprey-academy\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"gwOLkooVHA\"><a href=\"https:\/\/support.ospreyapproach.com\/guides\/configure-the-office-gateway-app\/\">Installing the Osprey Gateway<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;Installing the Osprey Gateway&#8221; &#8212; Osprey Approach Customer Support &amp; Training | Osprey Academy\" src=\"https:\/\/support.ospreyapproach.com\/guides\/configure-the-office-gateway-app\/embed\/#?secret=Z6E6kdaiPp#?secret=gwOLkooVHA\" data-secret=\"gwOLkooVHA\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"h2 wp-block-paragraph\">RDS Gateway<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If using you are using a remote desktop you will need to ensure to use the Osprey Remote Desktop Gateway instead of the Osprey Gateway above.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-osprey-approach-customer-support-amp-training-osprey-academy wp-block-embed-osprey-approach-customer-support-amp-training-osprey-academy\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"yDOdvK3irc\"><a href=\"https:\/\/support.ospreyapproach.com\/guides\/osprey-gateway-remote-desktop\/\">Installing the Osprey Gateway (Remote Desktop)<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;Installing the Osprey Gateway (Remote Desktop)&#8221; &#8212; Osprey Approach Customer Support &amp; Training | Osprey Academy\" src=\"https:\/\/support.ospreyapproach.com\/guides\/osprey-gateway-remote-desktop\/embed\/#?secret=oGbqj2tqvH#?secret=yDOdvK3irc\" data-secret=\"yDOdvK3irc\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"h2 wp-block-paragraph\">Microsoft Word prompts and warnings<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Microsoft Word has a number of security measures to protect the user, which include warning security prompts that can prevent Osprey from correctly producing documents.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The below guide will show how to set up Microsoft Word to ensure all documents are allowed to run correctly from the Osprey Gateway or Osprey Desktop App.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-osprey-approach-customer-support-amp-training-osprey-academy wp-block-embed-osprey-approach-customer-support-amp-training-osprey-academy\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"jdXD02o0ZJ\"><a href=\"https:\/\/support.ospreyapproach.com\/guides\/configure-microsoft-word\/\">Microsoft Word Prompts and Warnings<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;Microsoft Word Prompts and Warnings&#8221; &#8212; Osprey Approach Customer Support &amp; Training | Osprey Academy\" src=\"https:\/\/support.ospreyapproach.com\/guides\/configure-microsoft-word\/embed\/#?secret=DEvWO9t1kl#?secret=jdXD02o0ZJ\" data-secret=\"jdXD02o0ZJ\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>This guide will walk you through configuring your PC so that it is compatible with Osprey Users can access Osprey via the dedicated Osprey Case Management App, via a Desktop Browser &amp; the Osprey Gateway, or both. Please refer to the guides that fit your needs. PC Requirements Osprey works best on the latest versions [&hellip;]<\/p>\n","protected":false},"author":5735,"featured_media":0,"template":"","categories":[48],"tags":[],"class_list":["post-56913","pracctice_guide","type-pracctice_guide","status-publish","hentry","category-get-started-system-configuration"],"acf":{"display_as_dashboard_announcement":false,"announcement_title":"","announcement_type":"New feature","announcement_link_text":"Learn more","announcement_image":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Configure Your PC (Users) - Osprey Approach Customer Support &amp; Training | Osprey Academy<\/title>\n<meta name=\"description\" content=\"This guide will walk you through configuring your PC so that it is compatible with Osprey\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/support\/guides\/configure-your-pc-users\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Configure Your PC (Users) - Osprey Approach Customer Support &amp; 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