{"id":60359,"date":"2023-12-19T09:10:49","date_gmt":"2023-12-19T09:10:49","guid":{"rendered":"https:\/\/support.ospreyapproach.com\/?post_type=pracctice_guide&#038;p=60359"},"modified":"2024-05-28T16:05:46","modified_gmt":"2024-05-28T15:05:46","slug":"reports-crm7","status":"publish","type":"pracctice_guide","link":"https:\/\/ospreyapproach2022.wireddemo.co.uk\/support\/guides\/reports-crm7\/","title":{"rendered":"Reports: CRM7"},"content":{"rendered":"<div class=\"card\">\n\n    <p class=\"mb-2\"><strong>Who is this guide for?<\/strong><\/p>\n    <p class=\"mb-0\"><i class=\"far fa-user fa-fw mr-2\"><\/i> <strong>Accounts Users<\/strong>, <strong>Accounts Supervisors<\/strong>, <strong>Case Workers<\/strong> and <strong>Case Management Supervisors<\/strong><\/p>    \n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">This guide will take you through generating the CRM7 report<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Where a matter has become a non-standard fee, you can claim this as a CRM7 using the Stage Reached codes of PROG (Representation order \u2013 non-standard fee) or PROM (Revised Standard Fee (designated areas): Non-Standard Fee). To generate a CRM7 you will have needed to complete your matter using the steps below. <\/p>\n\n\n\n<p class=\"h2 wp-block-paragraph\">Set up your matter<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ensure you have selected an appropriate remuneration for the matter, and added a UFN. <\/p>\n\n\n\n<p class=\"h2 wp-block-paragraph\">Complete your time recording<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The table below shows the current standard fees and their limits. Ensure that the time recorded (excuding Travel and Waiting) has exceeded the Higher Standard Fee Limit figure for the category selected. You can check this by running a detailed Billing Guide from Time Recording &gt; Time Billing &gt; Billing Guide. <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"953\" height=\"661\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2023\/12\/image-32.png\" alt=\"\" class=\"wp-image-60431\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2023\/12\/image-32.png 953w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2023\/12\/image-32-300x208.png 300w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2023\/12\/image-32-768x533.png 768w\" sizes=\"auto, (max-width: 953px) 100vw, 953px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"h2 wp-block-paragraph\">Fill in the Contract Work pages<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To successfully generate a CRM7, you must have filled in all fields on the Personal Data page<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"630\" height=\"216\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2024\/04\/image-584.png\" alt=\"\" class=\"wp-image-65727\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-584.png 630w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-584-300x103.png 300w\" sizes=\"auto, (max-width: 630px) 100vw, 630px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">the Proceedings page<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"606\" height=\"370\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2024\/04\/image-585.png\" alt=\"\" class=\"wp-image-65728\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-585.png 606w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-585-300x183.png 300w\" sizes=\"auto, (max-width: 606px) 100vw, 606px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">And finally ensure you have entered the Date Concluded on the Proc Completed row. Leave Proc Completed set to No, as running the CRM7 report will set this to Yes to mark the case as complete.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"612\" height=\"282\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2024\/04\/image-586.png\" alt=\"\" class=\"wp-image-65729\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-586.png 612w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-586-300x138.png 300w\" sizes=\"auto, (max-width: 612px) 100vw, 612px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Note that the values selected in the above pages will differ depending on your client and the nature of their case. <\/p>\n\n\n\n<p class=\"h2 wp-block-paragraph\">Run the report<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To generate your CRM7, navigate to Reports &gt; Miscellaneous &gt; Contract Work Reports. Select CRM7 &#8211; NS Fee Contract Work from the drop down list, ensure the correct branch is selected, and click Run. <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"489\" height=\"232\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2024\/04\/image-587.png\" alt=\"\" class=\"wp-image-65730\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-587.png 489w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-587-300x142.png 300w\" sizes=\"auto, (max-width: 489px) 100vw, 489px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">The matter selection screen will now appear. You can only run one CRM7 at a time. Click Select alongside the matter you wish to run, tick any mileage that you want to allocate, and click Run.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"855\" height=\"258\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2024\/04\/image-588.png\" alt=\"\" class=\"wp-image-65731\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-588.png 855w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-588-300x91.png 300w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-588-768x232.png 768w\" sizes=\"auto, (max-width: 855px) 100vw, 855px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Excel will open, and your CRM7 can be found on the CRM7 tab of the document. <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"862\" height=\"621\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2024\/04\/image-589.png\" alt=\"\" class=\"wp-image-65733\" style=\"width:840px;height:auto\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-589.png 862w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-589-300x216.png 300w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-589-768x553.png 768w\" sizes=\"auto, (max-width: 862px) 100vw, 862px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This guide will take you through generating the CRM7 report Where a matter has become a non-standard fee, you can claim this as a CRM7 using the Stage Reached codes of PROG (Representation order \u2013 non-standard fee) or PROM (Revised Standard Fee (designated areas): Non-Standard Fee). To generate a CRM7 you will have needed to [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":0,"template":"","categories":[113,115],"tags":[],"class_list":["post-60359","pracctice_guide","type-pracctice_guide","status-publish","hentry","category-using-miscellaneous-reports","category-using-crm6-and-11"],"acf":{"display_as_dashboard_announcement":false,"announcement_title":"","announcement_type":"New feature","announcement_link_text":"Learn more","announcement_image":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reports: CRM7 | Claim non-standard fee as a CRM7 | Osprey Academy - Customer Support and Training Centre<\/title>\n<meta name=\"description\" content=\"This guide will take you through generating the CRM7 report\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/support\/guides\/reports-crm7\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reports: CRM7 | Claim non-standard fee as a CRM7 | Osprey Academy - Customer Support and Training Centre\" \/>\n<meta property=\"og:description\" content=\"This guide will take you through generating the CRM7 report\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/support\/guides\/reports-crm7\/\" \/>\n<meta property=\"og:site_name\" content=\"Osprey Approach Customer Support &amp; 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