{"id":66204,"date":"2024-05-01T09:08:31","date_gmt":"2024-05-01T08:08:31","guid":{"rendered":"https:\/\/support.ospreyapproach.com\/?post_type=pracctice_guide&#038;p=66204"},"modified":"2024-11-21T15:13:22","modified_gmt":"2024-11-21T15:13:22","slug":"gdpr-performing-data-erasure","status":"publish","type":"pracctice_guide","link":"https:\/\/ospreyapproach2022.wireddemo.co.uk\/support\/guides\/gdpr-performing-data-erasure-2\/","title":{"rendered":"GDPR: Performing Data Erasure"},"content":{"rendered":"<div class=\"card\">\n\n    <p class=\"mb-2\"><strong>Who is this guide for?<\/strong><\/p>\n    <p class=\"mb-0\"><i class=\"far fa-user fa-fw mr-2\"><\/i> <strong>Accounts Supervisors<\/strong> and <strong>Case Management Supervisors<\/strong><\/p>    \n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">This guide will show you how to perform a data erasure in Osprey<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In line with GDPR regulations, Osprey Approach now offers you the ability to erase client data so that it will no longer appear in the site.<\/p>\n\n\n\n<p class=\"h2 wp-block-paragraph\">Performing a request<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">First, we have logged in as a <strong>requester<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To access the GDPR options navigate to the \u2018Clients &amp; Matters\u2019 area, then select \u2018Clients\u2019.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You will now see an option for GDPR as shown here. Select this to bring up the options available to you.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"830\" height=\"468\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2024\/04\/image-313.png\" alt=\"\" class=\"wp-image-64668\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-313.png 830w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-313-300x169.png 300w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-313-768x433.png 768w\" sizes=\"auto, (max-width: 830px) 100vw, 830px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We will look at \u2018Erasure Requests\u2019. After selecting the option, any existing erasure requests will be displayed, as below.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"853\" height=\"212\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2024\/04\/image-314.png\" alt=\"\" class=\"wp-image-64670\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-314.png 853w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-314-300x75.png 300w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-314-768x191.png 768w\" sizes=\"auto, (max-width: 853px) 100vw, 853px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You may remove a request by clicking the \u2018Select\u2019 icon and then confirming the removal. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To add a new erasure request, select the \u2018New Request\u2019 button and then select your client from the available drop-down list. Please note that you may also start typing the client number to auto-search.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please note that you can only request erasure from clients whose matters are <strong>all archived<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once selected, you will be able to see how many matters will be erased.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"849\" height=\"287\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2024\/04\/image-315.png\" alt=\"\" class=\"wp-image-64672\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-315.png 849w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-315-300x101.png 300w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-315-768x260.png 768w\" sizes=\"auto, (max-width: 849px) 100vw, 849px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The selected client will now be added to the list for pending data erasure. An authoriser will now be able to log into Osprey and authorise the requests.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"849\" height=\"196\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2024\/04\/image-316.png\" alt=\"\" class=\"wp-image-64673\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-316.png 849w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-316-300x69.png 300w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-316-768x177.png 768w\" sizes=\"auto, (max-width: 849px) 100vw, 849px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"h2 wp-block-paragraph\">Performing an Authorisation <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For the final part of this guide, we will log in as an <strong>authoriser<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Select \u2018Erasure Request Approval\u2019 from the GDPR menu. You will now be able to see a list of erasure requests available for your approval. As an authoriser, you may also undo these if required. <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"847\" height=\"191\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2024\/04\/image-317.png\" alt=\"\" class=\"wp-image-64674\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-317.png 847w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-317-300x68.png 300w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-317-768x173.png 768w\" sizes=\"auto, (max-width: 847px) 100vw, 847px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To approve a request, click the corresponding icon in the \u2018Select\u2019 column.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The message shown here will appear to advise you that the selected client and matter information will be permanently removed from Osprey Approach in 24 hours, leaving only the client &amp; matter number available.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"309\" height=\"140\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2024\/04\/image-318.png\" alt=\"\" class=\"wp-image-64675\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-318.png 309w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/04\/image-318-300x136.png 300w\" sizes=\"auto, (max-width: 309px) 100vw, 309px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Click \u2018Yes\u2019 to confirm approval or click \u2018No\u2019 to return to the list of requests. After the 24 hour period has elapsed, the client data will no longer appear in Osprey.<\/p>\n\n\n\n<p class=\"h2 wp-block-paragraph\"><strong>What is deleted?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Client Details &#8211; Additional names and all phone numbers and addresses are deleted. Main client name is replaced with \u201cErasure request\u201d. Client number remains to preserve accounts integrity.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Matter Details &#8211; Matter description is replaced with \u201cErasure rights\u201d. Client and matter numbers remain to preserve accounts integrity.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Matter History &#8211; All matter history documents are removed, including Global documents.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dossier &#8211; Dossier values are deleted.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Time Recordings \u2013 Left in place to preserve historic WIP but with descriptions altered to \u201cerasure request\u201d. Attendance notes are cleared.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ledger postings \u2013 detail replaced with &#8220;erasure requests&#8221;<\/p>\n\n\n\n<p class=\"h2 wp-block-paragraph\"><strong>What is not deleted or cleared?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Matter labels \u2013 Client name is still held, so any labels should be deleted manually.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Matter Details &#8211; Archive reference and location remain as they were, so care should be taken not to identify the client in any way within these fields.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In line with GDPR regulations, Osprey Approach offers authorised personnel the ability to remove all data held on a client&#8217;s file.<\/p>\n","protected":false},"author":5728,"featured_media":0,"template":"","categories":[185,197],"tags":[],"class_list":["post-66204","pracctice_guide","type-pracctice_guide","status-publish","hentry","category-using-compliance","category-using-client-matters-browser"],"acf":{"display_as_dashboard_announcement":false,"announcement_title":"","announcement_type":"New feature","announcement_link_text":"Learn more","announcement_image":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>GDPR: Performing Data Erasure | Performing a Request | Osprey Academy \u2013 Customer support and training centre<\/title>\n<meta name=\"description\" content=\"How to perform a GDPR request and data erasure. Get more information here.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/support\/guides\/gdpr-performing-data-erasure-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"GDPR: Performing Data Erasure | Performing a Request | Osprey Academy \u2013 Customer support and training centre\" \/>\n<meta property=\"og:description\" content=\"How to perform a GDPR request and data erasure. 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