{"id":70443,"date":"2024-11-28T18:10:54","date_gmt":"2024-11-28T18:10:54","guid":{"rendered":"https:\/\/support.ospreyapproach.com\/?post_type=pracctice_guide&#038;p=70443"},"modified":"2024-12-02T11:18:20","modified_gmt":"2024-12-02T11:18:20","slug":"first-login-forgotten-password","status":"publish","type":"pracctice_guide","link":"https:\/\/ospreyapproach2022.wireddemo.co.uk\/support\/guides\/first-login-forgotten-password\/","title":{"rendered":"First login &#8211; forgotten password"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Resetting your password is now simpler in the new era of Osprey. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Reset your password for Osprey<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To reset your password, you will need access to your firm&#8217;s Osprey URL, and access this via a web browser.<br>The URL will be https:\/\/yourfirmsname.ospreyapproach.com\/main.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have forgotten your password, you can easily reset it from the login screen on the browser version of Osprey.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Open any browser and enter your URL into the address bar. This will take you to the log in screen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On the login screen, click the Forgotten Password link.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"454\" height=\"353\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2024\/11\/image-4.png\" alt=\"\" class=\"wp-image-70445\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/11\/image-4.png 454w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/11\/image-4-300x233.png 300w\" sizes=\"auto, (max-width: 454px) 100vw, 454px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">The system will ask you for your Username or your email address \u2013 enter it here and Request Password Reset:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"459\" height=\"310\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2024\/11\/image-5.png\" alt=\"\" class=\"wp-image-70446\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/11\/image-5.png 459w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/11\/image-5-300x203.png 300w\" sizes=\"auto, (max-width: 459px) 100vw, 459px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Should the username or email address exist an email will be sent.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"456\" height=\"128\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2024\/11\/image-6.png\" alt=\"\" class=\"wp-image-70447\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/11\/image-6.png 456w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/11\/image-6-300x84.png 300w\" sizes=\"auto, (max-width: 456px) 100vw, 456px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">An email will be sent to the email address registered against your username. Please ensure to check your junk or spam folder if this does not arrive almost instantly. The email will come from noreply@ospreyapproach.com<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"548\" height=\"620\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2024\/11\/image-7.png\" alt=\"\" class=\"wp-image-70448\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/11\/image-7.png 548w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/11\/image-7-265x300.png 265w\" sizes=\"auto, (max-width: 548px) 100vw, 548px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Click the Reset password link to be taken back to Osprey to set a new password<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"454\" height=\"455\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2024\/11\/image-8.png\" alt=\"\" class=\"wp-image-70449\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/11\/image-8.png 454w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/11\/image-8-300x300.png 300w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/11\/image-8-150x150.png 150w\" sizes=\"auto, (max-width: 454px) 100vw, 454px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Once you\u2019ve entered a new password that meets the requirements click Reset Password to set your password. You will receive a confirmation your password has been updated. Click Log In Now to return to the login page.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"444\" height=\"185\" src=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2024\/11\/image-9.png\" alt=\"\" class=\"wp-image-70450\" srcset=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/11\/image-9.png 444w, https:\/\/ospreyapproach2022.wireddemo.co.uk\/content\/uploads\/sites\/2\/2024\/11\/image-9-300x125.png 300w\" sizes=\"auto, (max-width: 444px) 100vw, 444px\" \/><\/figure>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Resetting your password is now simpler in the new era of Osprey. Reset your password for Osprey To reset your password, you will need access to your firm&#8217;s Osprey URL, and access this via a web browser.The URL will be https:\/\/yourfirmsname.ospreyapproach.com\/main. If you have forgotten your password, you can easily reset it from the login [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":0,"template":"","categories":[285],"tags":[],"class_list":["post-70443","pracctice_guide","type-pracctice_guide","status-publish","hentry","category-new-era"],"acf":{"display_as_dashboard_announcement":false,"announcement_title":"","announcement_type":"New feature","announcement_link_text":"Learn more","announcement_image":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>First login - forgotten password - Osprey Approach Customer Support &amp; Training | Osprey Academy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/support\/guides\/first-login-forgotten-password\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"First login - forgotten password - Osprey Approach Customer Support &amp; Training | Osprey Academy\" \/>\n<meta property=\"og:description\" content=\"Resetting your password is now simpler in the new era of Osprey. 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