{"id":837,"date":"2019-07-26T12:56:58","date_gmt":"2019-07-26T11:56:58","guid":{"rendered":"https:\/\/support.ospreyapproach.com\/?post_type=pracctice_guide&#038;p=837"},"modified":"2024-05-14T08:52:11","modified_gmt":"2024-05-14T07:52:11","slug":"allow-emails-from-osprey-on-behalf-of-your-firm","status":"publish","type":"pracctice_guide","link":"https:\/\/ospreyapproach2022.wireddemo.co.uk\/support\/guides\/allow-emails-from-osprey-on-behalf-of-your-firm\/","title":{"rendered":"Allowing Emails from Osprey on Behalf of Your Firm"},"content":{"rendered":"<div class=\"card\">\n\n    <p class=\"mb-2\"><strong>Who is this guide for?<\/strong><\/p>\n    <p class=\"mb-0\"><i class=\"far fa-user fa-fw mr-2\"><\/i> <strong>System Supervisors<\/strong> and <strong>Your Domain Hosts<\/strong><\/p>    \n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Sometimes, you may have an issue with emails you have sent from Osprey bouncing back. Often with a \u2018rejected\u2019 message or not being received at all. One example of this is password reset emails.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">This guide will provide information on how to allow emails from Osprey on behalf of your firm<\/h2>\n\n\n\n<p class=\"is-style-info wp-block-paragraph\">Please note that only your domain hosts (the people who host your website) can change the SPF records.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Because emails from Osprey will be coming from a different IP address than those sent from your mail server, some recipients may block these as spam or fake mail.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your domain hosts need to add a record at the domain end. This will allow Osprey to send on behalf of this domain.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If your emails are with Office 365 the record should be added with the following format:<\/p>\n\n\n\n<figure class=\"wp-block-table aligncenter\"><table><tbody><tr><td>Type<\/td><td>TXT<\/td><\/tr><tr><td>TXT Name<\/td><td>@<\/td><\/tr><tr><td>TXT Value<\/td><td>v=spf1 ip4:94.228.39.160\/27 ip4:80.253.115.96\/27 include:spf.protection.outlook.com  -all<\/td><\/tr><tr><td>TTL<\/td><td>1 Hour<\/td><\/tr><\/tbody><\/table><figcaption class=\"wp-element-caption\">  <\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sometimes, you may receive an issue whereby emails sent through Osprey from a firm who are not using us to host their emails are bouncing back with a \u2018rejected\u2019 message or are not being received at all, for example when you follow the Reset Password process. <\/p>\n","protected":false},"author":5735,"featured_media":0,"template":"","categories":[161,78],"tags":[],"class_list":["post-837","pracctice_guide","type-pracctice_guide","status-publish","hentry","category-get-started-general-setup","category-troubleshoot-emails"],"acf":{"display_as_dashboard_announcement":false,"announcement_title":"","announcement_type":"New feature","announcement_link_text":"Learn more","announcement_image":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Allowing Emails from Osprey on Behalf of Your Firm Osprey Approach Customer Support &amp; 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