{"id":22252,"date":"2020-08-04T15:31:19","date_gmt":"2020-08-04T14:31:19","guid":{"rendered":"https:\/\/support.ospreyapproach.com\/?post_type=pracctice_workflow&p=22252"},"modified":"2024-08-05T16:54:05","modified_gmt":"2024-08-05T15:54:05","slug":"debt-recovery-instalments-2","status":"publish","type":"pracctice_workflow","link":"https:\/\/ospreyapproach2022.wireddemo.co.uk\/support\/focused-workflows\/debt-recovery-instalments-2\/","title":{"rendered":"Debt Recovery – Instalments Workflow"},"content":{"rendered":"\nTask 1<\/span> Instalments Offered<\/span><\/span>\n\n
<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the Instalments Offered. This information is used to pre-populate letters and fields:
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n\n

\"\"<\/figure>\n\n\n
<\/i><\/div>

Send Standard Document<\/strong><\/p>

Client Request Inst. on Instalment Offer<\/strong><\/p>

<\/i> Show preview<\/a>   <\/i> Open in new tab<\/a><\/p><\/div><\/div><\/div><\/div><\/div>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Add an automatic keydate to matter<\/strong><\/p>

7 days \u2013 CHASECLI \u2013 \u201cAccept instalments offer?\u201d<\/p><\/div><\/div><\/div><\/div>\n\n\nTask 2<\/span> Instalments Offered \u2013 Response<\/span><\/span>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Meet unmet keydates by type<\/strong><\/p>

CHASECLI<\/p><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the debt. This information is used to pre-populate letters and fields:
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n\n

\"\"<\/figure>\n\n\n
<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the total debt outstanding. This information is used to pre-populate letters and fields:
\r\n
\r\n\u2022 Total debt outstanding<\/p><\/div><\/div><\/div><\/div>\n\n\n

\"\"<\/figure>\n\n\n
<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the instalments response. This information is used to pre-populate letters and fields:
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n\n

\"\"<\/figure>\n\n\n
<\/i><\/div>

Send Standard Document<\/strong><\/p>

Debtor Instalment Acceptance<\/strong><\/p>

<\/i> Show preview<\/a>   <\/i> Open in new tab<\/a><\/p><\/div><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Send Standard Document<\/strong><\/p>

Debtor Instalment Rejection<\/strong><\/p>

<\/i> Show preview<\/a>   <\/i> Open in new tab<\/a><\/p><\/div><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Display a message to the user<\/strong><\/p>

Set up keydates to chase debtor for instalments (if Instalment Period is \u201cother\u201d\u201d
\r\nCriteria \u2013 if instalment offer accepted = yes AND if instalment period = other
\r\n
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Add an automatic keydate to matter<\/strong><\/p>

CHASE_DBTR – 7 days, 14 days or 30 days. The keydates are linked to the field Date first instalment due, and then criteria based on Instalment period determines the frequency of the keydate. E.g. if user selects weekly, the keydate will be 7 days after the date first instalment due. These keydates then link to the next task 3, Instalment Management.<\/p><\/div><\/div><\/div><\/div>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Add an automatic keydate to matter<\/strong><\/p>

7 days \u2013 CHASE_DBTR \u2013 \u201cFull payment received?\u201d Criteria \u2013 only if fw_agree_inst (client instructions dos page) = no<\/p><\/div><\/div><\/div><\/div>\n\n\nTask 3<\/span> Instalment Management<\/span><\/span>\n\n\n

For use to manage instalments \u2013 keydates will generate on a weekly\/fortnightly\/monthly basis as appropriate and task will remain unticked until field \u201cFinal Instalment Paid\u201d has been completed with \u201cyes\u201d.<\/em><\/p>\n\n\n\n

If an Instalment becomes overdue, the user will be directed to the INSTALMENTS OVERDUE task.<\/em><\/p>\n\n\n

<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the Instalment Management . This information is used to pre-populate letters and fields:
\r\n
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n\n

\"\"<\/figure>\n\n\n
\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Add an automatic keydate to matter<\/strong><\/p>

CHASE DEBTOR \u2013 7 days – Weekly Instalment Received?
\r\ncriteria if Instalment offer accepted = yes AND if Instalment period = Weekly AND if Final Instalment Paid is not Yes AND if Instalment status is NOT Overdue
\r\nLinked to Task INSTALMENT MANAGEMENT
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Add an automatic keydate to matter<\/strong><\/p>

CHASE DEBTOR \u2013 14 days – Weekly Instalment Received?
\r\ncriteria if Instalment offer accepted = yes AND if Instalment period = Fortnightly AND if Final Instalment Paid is not Yes AND if Instalment status is NOT Overdue
\r\nLinked to Task INSTALMENT MANAGEMENT
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Add an automatic keydate to matter<\/strong><\/p>

CHASE DEBTOR \u2013 30 days – Monthly Instalment Received?
\r\ncriteria if Instalment offer accepted = yes AND if Instalment period = Weekly AND if Final Instalment Paid is not Yes
\r\nAND if Instalment status is NOT Overdue Linked to Task INSTALMENT MANAGEMENT
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Display a message to the user<\/strong><\/p>

Proceed to Instalments Overdue Task.
\r\ncriteria if Instalment Status = Overdue
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n\n

Tick Task – Criteria \u2013 if Final Instalment Paid = Yes<\/p>\n\n\n\nTask 4<\/span> Instalments Overdue<\/span><\/span>\n\n

<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the Instalments Overdue. This information is used to pre-populate letters and fields:
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n\n

\"\"<\/figure>\n\n\n
<\/i><\/div>

Send Standard Document<\/strong><\/p>

Debtor Instalment Overdue<\/strong><\/p>

<\/i> Show preview<\/a>   <\/i> Open in new tab<\/a><\/p><\/div><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Send Standard Document<\/strong><\/p>

Client Request Inst. Re. Overdue Instalments<\/strong><\/p>

<\/i> Show preview<\/a>   <\/i> Open in new tab<\/a><\/p><\/div><\/div><\/div><\/div><\/div>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Add an automatic keydate to matter<\/strong><\/p>

CHASE_DBTR \u2013 7 days Issue proceedings? Criteria \u2013 if Instalments Offered field = Pre-Action
\r\nCHASE_DBTR\u2013 7 days Proceed to judgment? Criteria \u2013 if Instalments Offered field = Post-Action
\r\nCHASECLI \u2013 3 days Instructions re overdue instalment
\r\nLinked to Task 4 INSTALMENTS OVERDUE \u2013 CLIENT INSTRUCTIONS
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n\nTask 5<\/span> Instalments Overdue \u2013 Client Instructions <\/span><\/span>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Meet unmet keydates by type<\/strong><\/p>

CHASECLI<\/p><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the Instalments Overdue. This information is used to pre-populate letters and fields:<\/p><\/div><\/div><\/div><\/div>\n\n\n

\"\"<\/figure>\n\n\n
<\/i><\/div>

Display a message to the user<\/strong><\/p>

Criteria \u2013 if Chase overdue field = No
\r\n\u201cClient does not wish to pursue; proceed to close file\u201d
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Display a message to the user<\/strong><\/p>

Criteria \u2013 if Chase overdue field = Yes AND if Instalments Offered field = Pre-Action
\r\n\u201cClient wishes to pursue; load \u201cISSUE PROCEEDINGS\u201d workflow\u201d
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Display a message to the user<\/strong><\/p>

Criteria \u2013 if Chase overdue field = Yes AND if Instalments Offered field = Post-Action
\r\n\u201cClient wishes to pursue; continue claim to judgment\u201d
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n\nTask 6<\/span> Cheque Dishonoured \u2013 Chase<\/span><\/span>\n\n

<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the Cheque Dishonoured. This information is used to pre-populate letters and fields:
\r\n
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n\n

\"\"<\/figure>\n\n\n
<\/i><\/div>

Send Standard Document<\/strong><\/p>

Debtor Dishonoured Cheque<\/strong><\/p>

<\/i> Show preview<\/a>   <\/i> Open in new tab<\/a><\/p><\/div><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Send Standard Document<\/strong><\/p>

Client Request Inst. re. Dishonoured Cheque<\/strong><\/p>

<\/i> Show preview<\/a>   <\/i> Open in new tab<\/a><\/p><\/div><\/div><\/div><\/div><\/div>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Add an automatic keydate to matter<\/strong><\/p>

CHASE_DBTR \u2013 7 days Issue proceedings? Criteria \u2013 if Proceedings Issued field = No
\r\nCHASE_DBTR \u2013 7 days Proceed to judgment? Criteria \u2013 if Proceedings Issued field = Yes
\r\nCHASECLI \u2013 3 days Instructions re dishonoured cheque
\r\n
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n\n

Linked to Task CHEQUE DISHONOURED \u2013 CLIENT INSTRUCTIONS<\/p>\n\n\n\nTask 7<\/span> Cheque Dishonoured – Client Instructions<\/span><\/span>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Meet unmet keydates by type<\/strong><\/p>

CHASECLI<\/p><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the Cheque Dishonoured. This information is used to pre-populate letters and fields:
\r\n
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n\n

\"\"<\/figure>\n\n\n
<\/i><\/div>

Display a message to the user<\/strong><\/p>

Criteria \u2013 if Chase Dishonoured Cheque = No
\r\n\u201cClient does not wish to pursue; proceed to close file\u201d
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Display a message to the user<\/strong><\/p>

if Chase Dishonoured Cheque = No
\r\n\u201cCheck client ledger and WIP\u201d<\/p><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Display a message to the user<\/strong><\/p>

Criteria \u2013 if Chase Dishonoured Cheque = Yes AND if Proceedings Issued field = No
\r\n\u201cClient wishes to pursue; load \u201cISSUE PROCEEDINGS\u201d workflow\u201d
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Display a message to the user<\/strong><\/p>

Criteria \u2013 if Chase Dishonoured Cheque = Yes AND \u2013 if Proceedings Issued field = Yes
\r\n\u201cClient wishes to pursue; continue claim to judgment”
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n\nTask 8<\/span> Final Instalment Paid<\/span><\/span>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Meet unmet keydates by type<\/strong><\/p>

CHASE_DBTR<\/p><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the Instalment Management . This information is used to pre-populate letters and fields:
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n\n

\"\"<\/figure>\n\n\n
<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the debt. This information is used to pre-populate letters and fields:
\r\n
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n\n

\"\"<\/figure>\n\n\n
<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the total debt outstanding. This information is used to pre-populate letters and fields:
\r\n
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n\n

\"\"<\/figure>\n\n\n
<\/i><\/div>

Send Standard Document<\/strong><\/p>

Debtor Acknowledge Paymt of Final Instalment<\/strong><\/p>

<\/i> Show preview<\/a>   <\/i> Open in new tab<\/a><\/p><\/div><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Send Standard Document<\/strong><\/p>

Client confirm payment received<\/strong><\/p>

<\/i> Show preview<\/a>   <\/i> Open in new tab<\/a><\/p><\/div><\/div><\/div><\/div><\/div>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Add an automatic keydate to matter<\/strong><\/p>

REMINDER – Payment cleared? 7 days
\r\n– criteria if full payment made = yes
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n\n

Linked to task <\/em>FINAL INSTALMENT PAYMENT CLEARED<\/p>\n\n\n\nTask 9<\/span> Final Instalment Cleared<\/span><\/span>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Meet unmet keydates by type<\/strong><\/p>

REMINDER
\r\nCHASE_DBTR
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the Close file. This information is used to pre-populate letters and fields:
\r\n
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n\n

\"\"<\/figure>\n\n\n
<\/i><\/div>

Display a message to the user<\/strong><\/p>

“Check client ledger and WIP”<\/p><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Send Standard Document<\/strong><\/p>

Client confirm file to be closed<\/strong><\/p>

<\/i> Show preview<\/a>   <\/i> Open in new tab<\/a><\/p><\/div><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Display a message to the user<\/strong><\/p>

“Close file in the usual manner\u201d
\r\nCriteria If total payment cleared = yes and if close file = yes
\r\n<\/p><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"

For use to manage instalments \u2013 keydates will generate on a weekly\/fortnightly\/monthly basis as appropriate and task will remain unticked until field \u201cFinal Instalment Paid\u201d has been completed with \u201cyes\u201d. If an Instalment becomes overdue, the user will be directed to the INSTALMENTS OVERDUE task. Tick Task – Criteria \u2013 if Final Instalment Paid = […]<\/p>\n","protected":false},"featured_media":0,"template":"","tags":[],"pracctice_practice_area":[43],"class_list":["post-22252","pracctice_workflow","type-pracctice_workflow","status-publish","hentry","pracctice_practice_area-debt-recovery"],"acf":[],"yoast_head":"\nDebt Recovery - Instalments Workflow - Osprey Approach Customer Support & Training | Osprey Academy<\/title>\n<meta name=\"description\" content=\"This guide will take you through the contents of our Debt Recovery - Instalments workflow\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Debt Recovery - Instalments Workflow - Osprey Approach Customer Support & Training | Osprey Academy\" \/>\n<meta property=\"og:description\" content=\"This guide will take you through the contents of our Debt Recovery - Instalments workflow\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/support\/focused-workflows\/debt-recovery-instalments-2\/\" \/>\n<meta property=\"og:site_name\" content=\"Osprey Approach Customer Support & Training | Osprey Academy\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OspreyApproachUK\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-05T15:54:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2023\/06\/image-117.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OspreyApproach\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/support\/focused-workflows\/debt-recovery-instalments-2\/\",\"url\":\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/support\/focused-workflows\/debt-recovery-instalments-2\/\",\"name\":\"Debt Recovery - 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