{"id":22305,"date":"2020-08-10T15:58:40","date_gmt":"2020-08-10T14:58:40","guid":{"rendered":"https:\/\/support.ospreyapproach.com\/?post_type=pracctice_workflow&p=22305"},"modified":"2024-12-11T16:36:29","modified_gmt":"2024-12-11T16:36:29","slug":"debt-recovery-issue-proceedings-workflow","status":"publish","type":"pracctice_workflow","link":"https:\/\/ospreyapproach2022.wireddemo.co.uk\/support\/focused-workflows\/debt-recovery-issue-proceedings-workflow\/","title":{"rendered":"Debt Recovery – Issue Proceedings Workflow"},"content":{"rendered":"\nTask 1<\/span> Issue Claim<\/span><\/span>\n\n
<\/i><\/div>

Display a message to the user<\/strong><\/p>

\u201cComplete Claim form on MCOL (if appropriate)\u201d<\/p><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the Particulars of the Claim . This information is used to pre-populate letters and fields:
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n\n

\"\"<\/figure>\n\n\n
<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the debt. This information is used to pre-populate letters and fields: <\/p><\/div><\/div><\/div><\/div>\n\n\n

\"\"<\/figure>\n\n\n
<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the total debt outstanding. This information is used to pre-populate letters and fields: <\/p><\/div><\/div><\/div><\/div>\n\n\n

\"\"<\/figure>\n\n\n
<\/i><\/div>

Edit Multi-Record Dossier<\/strong><\/p>

Invoice No.
\r\nBill Date
\r\nTotal billed
\r\nTotal paid
\r\nTotal outstanding
\r\nDays outstanding
\r\nDaily rate of interest<\/p><\/div><\/div><\/div><\/div>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Add an automatic keydate to matter<\/strong><\/p>

REMINDER \u2013 3 days, Complete Particulars of Claim
\r\nLinked to Task \u2013 PARTICULARS OF CLAIM
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Add an automatic keydate to matter<\/strong><\/p>

REMINDER \u2013 7 days, Supervisor Alert – Particulars of Claim<\/p><\/div><\/div><\/div><\/div>\n\n\nTask 2<\/span> Particulars of Claim<\/span><\/span>\n\n

<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the Particulars of the Claim . This information is used to pre-populate letters and fields:
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n\n

\"\"<\/figure>\n\n\n
<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the debt. This information is used to pre-populate letters and fields: <\/p><\/div><\/div><\/div><\/div>\n\n\n

\"\"<\/figure>\n\n\n
<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the total debt outstanding.This information is used to pre-populate letters and fields: <\/p><\/div><\/div><\/div><\/div>\n\n\n

\"\"<\/figure>\n\n\n
<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the proceedings details. This information is used to pre-populate letters and fields:
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n\n

\"\"<\/figure>\n\n\n
<\/i><\/div>

Send Standard Document<\/strong><\/p>

Particulars of Claim (Individual)<\/strong><\/p>

<\/i> Show preview<\/a>   <\/i> Open in new tab<\/a><\/p><\/div><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Send Standard Document<\/strong><\/p>

Particulars of Claim (Trader)<\/strong><\/p>

<\/i> Show preview<\/a>   <\/i> Open in new tab<\/a><\/p><\/div><\/div><\/div><\/div><\/div>\n\n\nTask 3<\/span> Certificate of Service<\/span><\/span>\n\n

<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the service details. This information is used to pre-populate letters and fields:
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n\n

\"\"<\/figure>\n\n\n
<\/i><\/div>

Send Standard Document<\/strong><\/p>

Form N215 Certificate of Service<\/strong><\/p>

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<\/i><\/div>

Send Standard Document<\/strong><\/p>

Debtor Enc. Particular Claim<\/strong><\/p>

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<\/i><\/div>

Send Standard Document<\/strong><\/p>

Court Enc. Particular Claim<\/strong><\/p>

<\/i> Show preview<\/a>   <\/i> Open in new tab<\/a><\/p><\/div><\/div><\/div><\/div><\/div>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Add an automatic keydate to matter<\/strong><\/p>

CHASE_DBTR – 14 days \u2013 \u201cResponse to Issue of Proceedings\u201d
\r\nLinked to Task \u2013 POST ACTION
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n\nTask 4<\/span> Post Action<\/span><\/span>\n\n

<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the N215 response. This information is used to pre-populate letters and fields:
\r\n
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n\n

\"\"<\/figure>\n\n\n
<\/i><\/div>

Display a message to the user<\/strong><\/p>

\u201cPass to litigation department\u201d
\r\nCriteria \u2013 if N215 response = claim defended
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Display a message to the user<\/strong><\/p>

\u201cLoad Instalments Workflow\u201d
\r\nCriteria \u2013 if N215 response = Instalments Offered
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Send Standard Document<\/strong><\/p>

Debtor Acknowledge Payment Post Action<\/strong><\/p>

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<\/i><\/div>

Send Standard Document<\/strong><\/p>

Client confirm payment received<\/strong><\/p>

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<\/i><\/div>

Send Standard Document<\/strong><\/p>

Client Request Inst. Enter Judgment<\/strong><\/p>

<\/i> Show preview<\/a>   <\/i> Open in new tab<\/a><\/p><\/div><\/div><\/div><\/div><\/div>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Add an automatic keydate to matter<\/strong><\/p>

CHASECLI – 7 days\u2013 \u201cInstructions to enter Judgment?\u201d
\r\ncriteria if N215 Response = No Response
\r\nLinked to Task \u2013 REQUEST JUDGMENT<\/p><\/div><\/div><\/div><\/div>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Add an automatic keydate to matter<\/strong><\/p>

REMINDER – 7 days – \u201cPAYMENT CLEARED?\u201d
\r\ncriteria if full payment made = yes<\/p><\/div><\/div><\/div><\/div>\n\n\nTask 5<\/span> Request Judgement<\/span><\/span>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Meet unmet keydates by type<\/strong><\/p>

CHASECLI<\/p><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the Instructions of the Judgement. This information is used to pre-populate letters and fields:
\r\n
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n\n

\"\"<\/figure>\n\n\n
<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the service details. This information is used to pre-populate letters and fields:
\r\n\u2022\tCourt
\r\n\u2022\tClaim no
\r\n\u2022\tDate of service
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n\n

\"\"<\/figure>\n\n\n
<\/i><\/div>

Send Standard Document<\/strong><\/p>

N225 Request for Judgment<\/strong><\/p>

<\/i> Show preview<\/a>   <\/i> Open in new tab<\/a><\/p><\/div><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Send Standard Document<\/strong><\/p>

Court enc. N225<\/strong><\/p>

<\/i> Show preview<\/a>   <\/i> Open in new tab<\/a><\/p><\/div><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Display a message to the user<\/strong><\/p>

\u201cCheck ledger & WIP & close file in the usual way\u201d
\r\ncriteria if Proceed to Judgement = No Or if Close File = Yes
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Add an automatic keydate to matter<\/strong><\/p>

CHASECOURT \u2013 2 days \u2013 \t\u201cJudgment received from court?\u201d
\r\ncriteria if Proceed to Judgement = Yes
\r\nLinked to Task \u2013 NOTIFY JUDGMENT
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n\nTask 6<\/span> Notify Judgment<\/span><\/span>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Meet unmet keydates by type<\/strong><\/p>

CHASECOURT<\/p><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the debt. This information is used to pre-populate letters and fields:
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n\n

\"\"<\/figure>\n\n\n
<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the total debt outstanding.This information is used to pre-populate letters and fields:
\r\n
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n\n

\"\"<\/figure>\n\n\n
<\/i><\/div>

Send Standard Document<\/strong><\/p>

Debtor Notify Judgment<\/strong><\/p>

<\/i> Show preview<\/a>   <\/i> Open in new tab<\/a><\/p><\/div><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Send Standard Document<\/strong><\/p>

Client Confirm Judgment Entered<\/strong><\/p>

<\/i> Show preview<\/a>   <\/i> Open in new tab<\/a><\/p><\/div><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Display a message to the user<\/strong><\/p>

\u201cAdd keydate for date payment due on next screen\u201d<\/p><\/div><\/div><\/div><\/div>\n\n

\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Add a Keydate to Matter<\/strong><\/p>

Linked to Task \u2013 AFTER JUDGEMENT<\/p><\/div><\/div><\/div><\/div>\n\n\nTask 7<\/span> After Judgment<\/span><\/span>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Meet unmet keydates by type<\/strong><\/p>

CHASE_DBTR<\/p><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the after judgement payment. This information is used to pre-populate letters and fields:
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n\n

\"\"<\/figure>\n\n\n
<\/i><\/div>

Send Standard Document<\/strong><\/p>

Debtor Letter of Satisfaction<\/strong><\/p>

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<\/i><\/div>

Send Standard Document<\/strong><\/p>

Client Request Inst. re. Enforcement<\/strong><\/p>

<\/i> Show preview<\/a>   <\/i> Open in new tab<\/a><\/p><\/div><\/div><\/div><\/div><\/div>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Add an automatic keydate to matter<\/strong><\/p>

CHASECLI – 7 days \u2013 Enforce Judgment?
\r\ncriteria if Payment on Judgment is \u201cNot Paid\u201d
\r\nLinked to Task \u2013 ENFORCE JUDGMENT<\/p><\/div><\/div><\/div><\/div>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Add an automatic keydate to matter<\/strong><\/p>

REMINDER \u201cPayment cleared?\u201c – 7 days
\r\ncriteria if Payment on Judgment IS NOT \u201cNot Paid\u201d
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n\nTask 8<\/span> Enforce Judgment<\/span><\/span>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Meet unmet keydates by type<\/strong><\/p>

CHASECLI<\/p><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the Enforcement. This information is used to pre-populate letters and fields: <\/p><\/div><\/div><\/div><\/div>\n\n\n

\"\"<\/figure>\n\n\n
<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the debt. This information is used to pre-populate letters and fields:
\r\n
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n\n

\"\"<\/figure>\n\n\n
<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the total debt outstanding.This information is used to pre-populate letters and fields:
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n\n

\"\"<\/figure>\n\n\n
<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the Bailiff Instruction. Criteria: \u2013 if Enforcement Instructions = instruct county court bailff OR instruct high court bailiff. This information is used to pre-populate letters and fields:
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n\n

\"\"<\/figure>\n\n\n
<\/i><\/div>

Display a message to the user<\/strong><\/p>

\u201cClient requires charging order; open a new file.\u201d
\r\nCriteria – if Instructions on Enforcement field = charging order
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Display a message to the user<\/strong><\/p>

\u201cClient requires attachment to earnings order; open a new file.\u201d
\r\nCriteria \u2013 if Instructions on Enforcement field = attachment to earnings order
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Display a message to the user<\/strong><\/p>

\u201cClient does not wish to pursue; proceed to close file\u201d
\r\nCriteria \u2013 if Instructions on Enforcement field = do not pursue
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Display a message to the user<\/strong><\/p>

\u201cInstruct a county court bailiff through MCOL\u201d
\r\nCriteria \u2013 if Instructions on Enforcement field = instruct County Court bailiff
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Send Standard Document<\/strong><\/p>

HCE Instruction Letter<\/strong><\/p>

<\/i> Show preview<\/a>   <\/i> Open in new tab<\/a><\/p><\/div><\/div><\/div><\/div><\/div>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Add an automatic keydate to matter<\/strong><\/p>

CHASE ENF – 30 days \u2013 \u201cNews on Enforcement?\u201d
\r\nCriteria \u2013 if Instructions on Enforcement field = instruct County Court bailiff OR instruct High Court bailiff
\r\nLinked to Task \u2013 ENFORCEMENT REVIEW
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n\nTask 9<\/span> Enforcement Review<\/span><\/span>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Meet unmet keydates by type<\/strong><\/p>

CHASE ENF<\/p><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the Enforcement Review. This information is used to pre-populate letters and fields:
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n\n

\"\"<\/figure>\n\n\n
<\/i><\/div>

Send Standard Document<\/strong><\/p>

Client Update re. Enforcement<\/strong><\/p>

<\/i> Show preview<\/a>   <\/i> Open in new tab<\/a><\/p><\/div><\/div><\/div><\/div><\/div>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Add an automatic keydate to matter<\/strong><\/p>

CHASE ENF – 30 days \u2013 \u201cMonthly Enforcement Review\u201d
\r\nCriteria \u2013 if Instructions on Enforcement field = instruct County Court bailiff OR instruct High Court bailiff
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Tick Task<\/strong><\/p>

Criteria \u2013 if Debt Discharged field = Yes<\/p><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"","tags":[],"pracctice_practice_area":[43],"class_list":["post-22305","pracctice_workflow","type-pracctice_workflow","status-publish","hentry","pracctice_practice_area-debt-recovery"],"acf":[],"yoast_head":"\nDebt Recovery - Issue Proceedings Workflow - Osprey Approach Customer Support & Training | Osprey Academy<\/title>\n<meta name=\"description\" content=\"This guide will take you through the contents of our Debt Recovery - Issue Proceedings workflow\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Debt Recovery - Issue Proceedings Workflow - Osprey Approach Customer Support & Training | Osprey Academy\" \/>\n<meta property=\"og:description\" content=\"This guide will take you through the contents of our Debt Recovery - 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