{"id":23158,"date":"2020-09-07T16:11:55","date_gmt":"2020-09-07T15:11:55","guid":{"rendered":"https:\/\/support.ospreyapproach.com\/?post_type=pracctice_workflow&p=23158"},"modified":"2024-08-06T09:10:38","modified_gmt":"2024-08-06T08:10:38","slug":"employment-grievance","status":"publish","type":"pracctice_workflow","link":"https:\/\/ospreyapproach2022.wireddemo.co.uk\/support\/focused-workflows\/employment-grievance\/","title":{"rendered":"Employment – Grievance Employee"},"content":{"rendered":"\nTask 1<\/span> Initial Steps – Grievance <\/span><\/span>\n\n
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Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the client. This information is used to pre-populate letters and fields<\/p><\/div><\/div><\/div><\/div>\n\n\n

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<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the Employer. This information is used to pre-populate letters and fields:<\/p><\/div><\/div><\/div><\/div>\n\n\n

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<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the Employment Dates. This information is used to pre-populate letters and fields:<\/p><\/div><\/div><\/div><\/div>\n\n\n

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Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the Job. This information is used to pre-populate letters and fields:<\/p><\/div><\/div><\/div><\/div>\n\n\n

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Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the Contract of Employment. This information is used to pre-populate letters and fields:<\/p><\/div><\/div><\/div><\/div>\n\n\n

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<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter the employment financial details. This information is used to pre-populate letters and fields:<\/p><\/div><\/div><\/div><\/div>\n\n\n

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<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the type of claim. This information is used to pre-populate letters and fields:<\/p><\/div><\/div><\/div><\/div>\n\n\n

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Send Standard Document<\/strong><\/p>

CLIENT ADVICE ON GRIEVANCE HEARING<\/strong><\/p>

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Add an automatic keydate to matter<\/strong><\/p>

CHASE CLIENT \u201cChronology received?\u201d 7 days<\/p><\/div><\/div><\/div><\/div>\n\n

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Add an automatic keydate to matter<\/strong><\/p>

CHASE CLIENT \u201cCopy of Contract of Employment received?\u201d 7 days<\/p><\/div><\/div><\/div><\/div>\n\n

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Add an automatic keydate to matter<\/strong><\/p>

CHASE CLIENT \u201cCopy of grievance procedure received?\u201d 7 days<\/p><\/div><\/div><\/div><\/div>\n\n

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Add an automatic keydate to matter<\/strong><\/p>

Key dates linked to Dossier Field 0 Days Limitation Date LIMITATION
\r\nBased on Limitation Date field
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Add an automatic keydate to matter<\/strong><\/p>

Key dates linked to Dossier Field
\r\n-7 Days 1 week to Limitation Date – LIM_1WEEK
\r\nBased on Limitation Date field
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n

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Add an automatic keydate to matter<\/strong><\/p>

LIM -1 MONTH 1 month to Limitation Date
\r\n-28 Days 1 month to Limitation Date – LIM_1MONTH
\r\nBased on Limitation Date field
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n\nTask 2<\/span> Draft Grievance Letter to Client for Approval<\/span><\/span>\n\n

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Meet unmet keydates by type<\/strong><\/p>

CHASE CLIENT<\/p><\/div><\/div><\/div><\/div>\n\n

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Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the Employer. This information is used to pre-populate letters and fields:<\/p><\/div><\/div><\/div><\/div>\n\n\n

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Send Standard Document<\/strong><\/p>

GRIEVANCE LETTER TO EMPLOYER \u2013 COMPANY (GRIEV)<\/strong><\/p>

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Send Standard Document<\/strong><\/p>

GRIEVANCE LETTER TO EMPLOYER \u2013 CONTACT 1 (GRIEV)<\/strong><\/p>

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Send Standard Document<\/strong><\/p>

GRIEVANCE LETTER TO EMPLOYER \u2013 CONTACT 2 (GRIEV)<\/strong><\/p>

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Send Standard Document<\/strong><\/p>

DRAFT APPEAL LETTER TO EMPLOYER (CONTACT 3) (GRIEV)<\/strong><\/p>

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Send Standard Document<\/strong><\/p>

GRIEVANCE LETTER TO EMPLOYER \u2013 CONTACT 4 (GRIEV)<\/strong><\/p>

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Send Standard Document<\/strong><\/p>

WITHOUT PREJUDICE LETTER TO EMPLOYER – COMPANY (GRIEV)<\/strong><\/p>

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Send Standard Document<\/strong><\/p>

WITHOUT PREJUDICE LETTER TO EMPLOYER \u2013 CONTACT 1 (GRIEV)<\/strong><\/p>

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Send Standard Document<\/strong><\/p>

DRAFT APPEAL LETTER TO EMPLOYER (CONTACT 2) (GRIEV)<\/strong><\/p>

<\/i> Show preview<\/a>   <\/i> Open in new tab<\/a><\/p><\/div><\/div><\/div><\/div><\/div>\n\n

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Send Standard Document<\/strong><\/p>

DRAFT APPEAL LETTER TO EMPLOYER (CONTACT 3) (GRIEV)<\/strong><\/p>

<\/i> Show preview<\/a>   <\/i> Open in new tab<\/a><\/p><\/div><\/div><\/div><\/div><\/div>\n\n

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Send Standard Document<\/strong><\/p>

DRAFT APPEAL LETTER TO EMPLOYER (CONTACT 4) (GRIEV)<\/strong><\/p>

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Send Standard Document<\/strong><\/p>

DRAFT LETTERS TO CLIENT FOR APPROVAL (GRIEV)<\/strong><\/p>

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Display a message to the user<\/strong><\/p>

Enclose Employer letters with Client letter, for Client approval<\/p><\/div><\/div><\/div><\/div>\n\n

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Add an automatic keydate to matter<\/strong><\/p>

CHASE CLIENT \u201cApproval re letters to employer received?\u201d 7 days<\/p><\/div><\/div><\/div><\/div>\n\n\nTask 3<\/span> Letters Approved – Grievance Letters to Employer<\/span><\/span>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Meet unmet keydates by type<\/strong><\/p>

CHASE CLIENT<\/p><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the Employer. This information is used to pre-populate letters and fields:<\/p><\/div><\/div><\/div><\/div>\n\n\n

\"\"<\/figure>\n\n\n
<\/i><\/div>

Display a message to the user<\/strong><\/p>

Check letters to Employer and edit if necessary<\/p><\/div><\/div><\/div><\/div>\n\n

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Display a message to the user<\/strong><\/p>

Send approved letters to Employer<\/p><\/div><\/div><\/div><\/div>\n\n

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Send Standard Document<\/strong><\/p>

LETTER TO CLIENT CONFIRM GRIEVANCE LETTERS SENT<\/strong><\/p>

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Add an automatic keydate to matter<\/strong><\/p>

CHASE CLIENT \u201cHas client heard from employer?\u201d 7 days<\/p><\/div><\/div><\/div><\/div>\n\n\nTask 4<\/span> Response to Grievance Letters<\/span><\/span>\n\n

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Meet unmet keydates by type<\/strong><\/p>

CHASE CLIENT<\/p><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the Employer Response. This information is used to pre-populate letters and fields:<\/p><\/div><\/div><\/div><\/div>\n\n\n

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<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the Employer. This information is used to pre-populate letters and fields:<\/p><\/div><\/div><\/div><\/div>\n\n\n

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Add an automatic keydate to matter<\/strong><\/p>

CHASE EMPLOYER \u201cResponse to initial grievance letters?\u201d 7 days<\/p><\/div><\/div><\/div><\/div>\n\n\nTask 5<\/span> Chase Response to Grievance Letters<\/span><\/span>\n\n

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Meet unmet keydates by type<\/strong><\/p>

CHASE EMPLOYER<\/p><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the Employer Response. This information is used to pre-populate letters and fields:<\/p><\/div><\/div><\/div><\/div>\n\n\n

\"\"<\/figure>\n\n\n
<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the Employer. This information is used to pre-populate letters and fields:<\/p><\/div><\/div><\/div><\/div>\n\n\n

\"\"<\/figure>\n\n\n
<\/i><\/div>

Display a message to the user<\/strong><\/p>

No response from employer? Consider issuing.<\/p><\/div><\/div><\/div><\/div>\n\n

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Send Standard Document<\/strong><\/p>

CHASE EMPLOYER FOR RESPONSE (COMPANY) (GRIEV)<\/strong><\/p>

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Send Standard Document<\/strong><\/p>

CHASE EMPLOYER FOR RESPONSE (CONTACT 1) (GRIEV)<\/strong><\/p>

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Send Standard Document<\/strong><\/p>

DRAFT APPEAL LETTER TO EMPLOYER (CONTACT 2) (GRIEV)<\/strong><\/p>

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Send Standard Document<\/strong><\/p>

DRAFT APPEAL LETTER TO EMPLOYER (CONTACT 3) (GRIEV)<\/strong><\/p>

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Send Standard Document<\/strong><\/p>

DRAFT APPEAL LETTER TO EMPLOYER (CONTACT 4) (GRIEV)<\/strong><\/p>

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Add an automatic keydate to matter<\/strong><\/p>

CHASE EMPLOYER \u201cResponse to initial grievance letters?\u201d 7 days<\/p><\/div><\/div><\/div><\/div>\n\n\nTask 6<\/span> Grievance Hearing <\/span><\/span>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Meet unmet keydates by type<\/strong><\/p>

CHASE EMPLOYER<\/p><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter the grievance hearing date. This information is used to pre-populate letters and fields:<\/p><\/div><\/div><\/div><\/div>\n\n\n

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<\/i><\/div>

Send Standard Document<\/strong><\/p>

CLIENT LETTER ADVISING ON GRIEVANCE HEARING DATE<\/strong><\/p>

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Add an automatic keydate to matter<\/strong><\/p>

Key Date Linked to Dossier Field GRIEVHRGDT
\r\n0 Days Hearing Date
\r\nBased on Grievance Hearing Date field
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n

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Add an automatic keydate to matter<\/strong><\/p>

Key Date Linked to Dossier Field CHASE CLIENT
\r\n7 Days Outcome of Grievance hearing received?\u201d Based on Grievance Hearing Date field
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n\nTask 7<\/span> Outcome of Grievance Hearing<\/span><\/span>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Meet unmet keydates by type<\/strong><\/p>

CHASE CLIENT<\/p><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter the details regarding the grievance hearing\u2019s outcome. This information is used to pre-populate letters and fields:<\/p><\/div><\/div><\/div><\/div>\n\n\n

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<\/i><\/div>

Send Standard Document<\/strong><\/p>

CLIENT ADVICE ON APPEALING GRIEVANCE<\/strong><\/p>

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Add an automatic keydate to matter<\/strong><\/p>

CHASE CLIENT – \u201cResponse re Appeal advice received?\u201d 7 days<\/p><\/div><\/div><\/div><\/div>\n\n\nTask 8<\/span> Draft Appeal Letter to Client for Approval<\/span><\/span>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Meet unmet keydates by type<\/strong><\/p>

CHASE CLIENT<\/p><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the Employer. This information is used to pre-populate letters and fields:<\/p><\/div><\/div><\/div><\/div>\n\n\n

\"\"<\/figure>\n\n\n
<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter the details regarding the grievance hearing\u2019s outcome. This information is used to pre-populate letters and fields:<\/p><\/div><\/div><\/div><\/div>\n\n\n

\"\"<\/figure>\n\n\n
<\/i><\/div>

Send Standard Document<\/strong><\/p>

DRAFT APPEAL LETTER TO EMPLOYER (COMPANY) (GRIEV)<\/strong><\/p>

<\/i> Show preview<\/a>   <\/i> Open in new tab<\/a><\/p><\/div><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Send Standard Document<\/strong><\/p>

DRAFT APPEAL LETTER TO EMPLOYER (CONTACT 1) (GRIEV)<\/strong><\/p>

<\/i> Show preview<\/a>   <\/i> Open in new tab<\/a><\/p><\/div><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Send Standard Document<\/strong><\/p>

DRAFT APPEAL LETTER TO EMPLOYER (CONTACT 2) (GRIEV)<\/strong><\/p>

<\/i> Show preview<\/a>   <\/i> Open in new tab<\/a><\/p><\/div><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Send Standard Document<\/strong><\/p>

DRAFT APPEAL LETTER TO EMPLOYER (CONTACT 3) (GRIEV)<\/strong><\/p>

<\/i> Show preview<\/a>   <\/i> Open in new tab<\/a><\/p><\/div><\/div><\/div><\/div><\/div>\n\n

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Send Standard Document<\/strong><\/p>

DRAFT APPEAL LETTER TO EMPLOYER (CONTACT 4) (GRIEV)<\/strong><\/p>

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Send Standard Document<\/strong><\/p>

DRAFT APPEAL LETTER TO CLIENT FOR APPROVAL (GRIEV)<\/strong><\/p>

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Add an automatic keydate to matter<\/strong><\/p>

CHASE CLIENT \u201cApproval of draft appeal letter received?\u201d 2 days<\/p><\/div><\/div><\/div><\/div>\n\n\nTask 9<\/span> Appeal Sent to Other Side<\/span><\/span>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Meet unmet keydates by type<\/strong><\/p>

CHASE CLIENTS<\/p><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Display a message to the user<\/strong><\/p>

Check Appeal Letter to Employer and edit if necessary<\/p><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Display a message to the user<\/strong><\/p>

Send approved Appeal Letter to Employer<\/p><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Send Standard Document<\/strong><\/p>


\r\n<\/p>

LETTER TO CLIENT CONFIRM APPEAL LETTER SENT (GRIEV)<\/strong><\/p>

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Add an automatic keydate to matter<\/strong><\/p>

CHASE EMPLOYER \u201cAppeal hearing date received?\u201d 7 days<\/p><\/div><\/div><\/div><\/div>\n\n\nTask 10<\/span> Appeal Hearing Date Received <\/span><\/span>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Meet unmet keydates by type<\/strong><\/p>

CHASE EMPLOYER<\/p><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter the Appeal Hearing date. This information is used to pre-populate letters and fields:<\/p><\/div><\/div><\/div><\/div>\n\n\n

\"\"<\/figure>\n\n\n
<\/i><\/div>

Send Standard Document<\/strong><\/p>

CLIENT ADVICE PRIOR TO APPEAL (GRIEV)<\/strong><\/p>

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Add an automatic keydate to matter<\/strong><\/p>

Key Date Linked to Dossier Field APEALHRGDT
\r\n0 Days Appeal Date
\r\nBased on Appeal Hearing Date field
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Add an automatic keydate to matter<\/strong><\/p>

Key Date Linked to Dossier Field CHASE CLIENT
\r\n1 Day When is Appeal Decision Due? Based on Appeal Hearing Date field
\r\n<\/p><\/div><\/div><\/div><\/div>\n\n\nTask 11<\/span> Decision of Appeal Received<\/span><\/span>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Meet unmet keydates by type<\/strong><\/p>

APPEAL DATE<\/p><\/div><\/div><\/div><\/div>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Meet unmet keydates by type<\/strong><\/p>

APPEAL DATE<\/p><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Send Standard Document<\/strong><\/p>

CLIENT ADVICE POST APPEAL (GRIEV)<\/strong><\/p>

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Add an automatic keydate to matter<\/strong><\/p>

CHASE CLIENT \u201cInstructions after appeal\u201d 14 days<\/p><\/div><\/div><\/div><\/div>\n\n\nTask 12<\/span> Client Instructions After Appeal<\/span><\/span>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Meet unmet keydates by type<\/strong><\/p>

CHASE CLIENT<\/p><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter the details regarding the post appeal instructions. This information is used to pre-populate letters and fields:<\/p><\/div><\/div><\/div><\/div>\n\n\n

\"\"<\/figure>\n\n\n
<\/i><\/div>

Display a message to the user<\/strong><\/p>

Load Issue workflow<\/p><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"","tags":[],"pracctice_practice_area":[37],"class_list":["post-23158","pracctice_workflow","type-pracctice_workflow","status-publish","hentry","pracctice_practice_area-employment-hr"],"acf":[],"yoast_head":"\nEmployment - Grievance Employee - Osprey Approach Customer Support & Training | Osprey Academy<\/title>\n<meta name=\"description\" content=\"This guide will take you through the contents of our Employment - Grievance Employee workflow\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Employment - Grievance Employee - Osprey Approach Customer Support & Training | Osprey Academy\" \/>\n<meta property=\"og:description\" content=\"This guide will take you through the contents of our Employment - 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