{"id":32814,"date":"2021-02-21T22:41:10","date_gmt":"2021-02-21T22:41:10","guid":{"rendered":"https:\/\/support.ospreyapproach.com\/?post_type=pracctice_workflow&p=32814"},"modified":"2024-08-06T09:42:10","modified_gmt":"2024-08-06T08:42:10","slug":"rta-aborted-claim","status":"publish","type":"pracctice_workflow","link":"https:\/\/ospreyapproach2022.wireddemo.co.uk\/support\/focused-workflows\/rta-aborted-claim\/","title":{"rendered":"RTA Aborted Claim"},"content":{"rendered":"\nTask 1<\/span> Out of Portal File Setup RTA <\/span><\/span>\n\n
<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the Claimant\/Court\/Counsel. This information is used to pre-populate letters and fields:<\/p><\/div><\/div><\/div><\/div>\n\n\n

\"\"<\/figure>\n\n\n
<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the Defendant. This information is used to pre-populate letters and fields:<\/p><\/div><\/div><\/div><\/div>\n\n\n

\"\"<\/figure>\n\n\n
<\/i><\/div>

Allocate a Custom Questionnaire<\/strong><\/p>

Enter details regarding the insurer. This information is used to pre-populate letters and fields:<\/p><\/div><\/div><\/div><\/div>\n\n\n

\"\"<\/figure>\n\n\n
<\/i><\/div>

Display a message to the user<\/strong><\/p>

(criteria IF RTA_EXITPORTAL = Defendant alleges CNF lacks info)
\r\nProceed to the Task \u201cLetter of Claim\u201d<\/p><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Display a message to the user<\/strong><\/p>

Message to User (criteria IF RTA_EXITPORTAL = D allege contrib neg etc)
\r\n
\r\nProceed to the Task \u201cSend Letter of Claim from Portal\u201d <\/p><\/div><\/div><\/div><\/div>\n\n\nTask 2<\/span> Letter of Claim RTA<\/span><\/span>\n\n

<\/i><\/div>

Send Standard Document<\/strong><\/p>

Letter of Claim<\/strong><\/p>

<\/i> Show preview<\/a>   <\/i> Open in new tab<\/a><\/p><\/div><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Send Standard Document<\/strong><\/p>

Client enc. LoC for approval<\/strong><\/p>

<\/i> Show preview<\/a>   <\/i> Open in new tab<\/a><\/p><\/div><\/div><\/div><\/div><\/div>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Add an automatic keydate to matter<\/strong><\/p>

Automatic keydate 4 days CHASECLI \u2013 Client to approve Letter of Claim <\/p><\/div><\/div><\/div><\/div>\n\n\nTask 3<\/span> Send Letter of Claim to Defendant <\/span><\/span>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Meet unmet keydates by type<\/strong><\/p>

CHASECLI <\/p><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Display a message to the user<\/strong><\/p>

Send Letter of Claim to Defendant <\/p><\/div><\/div><\/div><\/div>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Add an automatic keydate to matter<\/strong><\/p>

7 days CHASE_RESP \u2013 Defendant to acknowledge LoC <\/p><\/div><\/div><\/div><\/div>\n\n\nTask 4<\/span> Send Letter of Claim to Insurer RTA <\/span><\/span>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Meet unmet keydates by type<\/strong><\/p>

CHASE_RESP <\/p><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Send Standard Document<\/strong><\/p>

Insurer enc. Letter of Claim<\/strong><\/p>

<\/i> Show preview<\/a>   <\/i> Open in new tab<\/a><\/p><\/div><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Display a message to the user<\/strong><\/p>

Remember to include copy Letter of Claim <\/p><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Send Standard Document<\/strong><\/p>

Client confirm LoC sent to Insurer<\/strong><\/p>

<\/i> Show preview<\/a>   <\/i> Open in new tab<\/a><\/p><\/div><\/div><\/div><\/div><\/div>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Add an automatic keydate to matter<\/strong><\/p>

Automatic keydate 21 days CHASEINS \u2013 Reply from Insurer due<\/p><\/div><\/div><\/div><\/div>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Add an automatic keydate to matter<\/strong><\/p>

Automatic keydate 3 months INSINVEST \u2013 Insurer to conclude investigations <\/p><\/div><\/div><\/div><\/div>\n\n\nTask 5<\/span> Disclosure RTA<\/span><\/span>\n\n

<\/i><\/div>

Send Standard Document<\/strong><\/p>

Insurer enc. disclosure request<\/strong><\/p>

<\/i> Show preview<\/a>   <\/i> Open in new tab<\/a><\/p><\/div><\/div><\/div><\/div><\/div>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Add an automatic keydate to matter<\/strong><\/p>

CHASE_INS – 1 Week. Insurer to provide disclosure<\/p><\/div><\/div><\/div><\/div>\n\n\nTask 6<\/span> Propose Medical Experts RTA<\/span><\/span>\n\n

<\/i><\/div>

Send Standard Document<\/strong><\/p>

Insurer enc. list of Medical Experts<\/strong><\/p>

<\/i> Show preview<\/a>   <\/i> Open in new tab<\/a><\/p><\/div><\/div><\/div><\/div><\/div>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Add an automatic keydate to matter<\/strong><\/p>

Automatic keydate 14 days \u2013 Insurer to approve Medical Experts<\/p><\/div><\/div><\/div><\/div>\n\n\nTask 7<\/span> Instruct Medical Experts RTA <\/span><\/span>\n\n\n

Criteria: Documents\/keydates will only run if the corresponding Medical Expert field is completed<\/p>\n\n\n

<\/i><\/div>

Send Standard Document<\/strong><\/p>

Letter of Instruction – Medical Expert 1<\/strong><\/p>

<\/i> Show preview<\/a>   <\/i> Open in new tab<\/a><\/p><\/div><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Send Standard Document<\/strong><\/p>

Letter of Instruction – Medical Expert 2<\/strong><\/p>

<\/i> Show preview<\/a>   <\/i> Open in new tab<\/a><\/p><\/div><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Send Standard Document<\/strong><\/p>

Letter of Instruction – Medical Expert 3<\/strong><\/p>

<\/i> Show preview<\/a>   <\/i> Open in new tab<\/a><\/p><\/div><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Send Standard Document<\/strong><\/p>

Letter of Instruction – Medical Expert 4 <\/strong><\/p>

<\/i> Show preview<\/a>   <\/i> Open in new tab<\/a><\/p><\/div><\/div><\/div><\/div><\/div>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Add an automatic keydate to matter<\/strong><\/p>

2 weeks MEDEX1: Medical Expert 1 response<\/p><\/div><\/div><\/div><\/div>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Add an automatic keydate to matter<\/strong><\/p>

2 weeks MEDEX2: Medical Expert 2 response<\/p><\/div><\/div><\/div><\/div>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Add an automatic keydate to matter<\/strong><\/p>

2 weeks MEDEX3: Medical Expert 3 response<\/p><\/div><\/div><\/div><\/div>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Add an automatic keydate to matter<\/strong><\/p>

2 weeks MEDEX4: Medical Expert 4 response<\/p><\/div><\/div><\/div><\/div>\n\n\nTask 8<\/span> Receipt of Medical Expert Reports RTA<\/span><\/span>\n\n

<\/i><\/div>

Send Standard Document<\/strong><\/p>

Client enc. Expert Report<\/strong><\/p>

<\/i> Show preview<\/a>   <\/i> Open in new tab<\/a><\/p><\/div><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Send Standard Document<\/strong><\/p>

Insurer enc. Expert Report<\/strong><\/p>

<\/i> Show preview<\/a>   <\/i> Open in new tab<\/a><\/p><\/div><\/div><\/div><\/div><\/div>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Add an automatic keydate to matter<\/strong><\/p>

keydate 28 days CHSE_MED: Questions for Medical Expert <\/p><\/div><\/div><\/div><\/div>\n\n\nTask 9<\/span> Schedule of Past\/Future Losses RTA <\/span><\/span>\n\n

<\/i><\/div>

Send Standard Document<\/strong><\/p>

Schedule of PastFuture Losses<\/strong><\/p>

<\/i> Show preview<\/a>   <\/i> Open in new tab<\/a><\/p><\/div><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Send Standard Document<\/strong><\/p>

Client enc. Schedule of Losses<\/strong><\/p>

<\/i> Show preview<\/a>   <\/i> Open in new tab<\/a><\/p><\/div><\/div><\/div><\/div><\/div>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Add an automatic keydate to matter<\/strong><\/p>

CHASECLI 4 days: Client to approve Schedule of Losses <\/p><\/div><\/div><\/div><\/div>\n\n\nTask 10<\/span> Send Schedule of Losses to Insurer RTA <\/span><\/span>\n\n

\r\n <\/i>\r\n <\/i>\r\n <\/i>\r\n<\/span><\/div>

Meet unmet keydates by type<\/strong><\/p>

CHASECLI <\/p><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Send Standard Document<\/strong><\/p>

Insurer enc. Schedule of Losses<\/strong><\/p>

<\/i> Show preview<\/a>   <\/i> Open in new tab<\/a><\/p><\/div><\/div><\/div><\/div><\/div>\n\n

<\/i><\/div>

Display a message to the user<\/strong><\/p>

Include copy Schedule of Losses with letter to Insurer <\/p><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"

Criteria: Documents\/keydates will only run if the corresponding Medical Expert field is completed<\/p>\n","protected":false},"featured_media":0,"template":"","tags":[],"pracctice_practice_area":[40],"class_list":["post-32814","pracctice_workflow","type-pracctice_workflow","status-publish","hentry","pracctice_practice_area-personal-injury"],"acf":[],"yoast_head":"\nRTA Aborted Claim - Osprey Approach Customer Support & Training | Osprey Academy<\/title>\n<meta name=\"description\" content=\"This guide will take you through the contents of our RTA Aborted Claim workflow\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RTA Aborted Claim - Osprey Approach Customer Support & Training | Osprey Academy\" \/>\n<meta property=\"og:description\" content=\"This guide will take you through the contents of our RTA Aborted Claim workflow\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/support\/focused-workflows\/rta-aborted-claim\/\" \/>\n<meta property=\"og:site_name\" content=\"Osprey Approach Customer Support & Training | Osprey Academy\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OspreyApproachUK\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-06T08:42:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/support.ospreyapproach.com\/content\/uploads\/sites\/2\/2023\/04\/image-93.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OspreyApproach\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/support\/focused-workflows\/rta-aborted-claim\/\",\"url\":\"https:\/\/ospreyapproach2022.wireddemo.co.uk\/support\/focused-workflows\/rta-aborted-claim\/\",\"name\":\"RTA Aborted Claim - 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