Personal Injury Proceedings

Updated May 13th, 2025

A Workflow to assist with issuing and concluding proceedings where it has not been possible to obtain an out of court settlement.

Task 1 Preliminary – Instructions to Counsel

Allocate a Custom Questionnaire

Enter details of Advice regarding Proceedings (fields for up to 3 Defendants). This information is used to pre-populate letters and fields:

Allocate a Custom Questionnaire

Enter details regarding the Counsel. This information is used to pre-populate letters and fields:

Allocate a Custom Questionnaire

Enter details regarding the Particulars of the Claim. This information is used to pre-populate letters and fields:

Send Standard Document

Client Advice RE Proceedings

Discusses liability (admitted or denied), quantum, current status of claim, advice on how to proceed, and costs.

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Send Standard Document

Counsel Enc Instructions (PoC)

Accompanying letter to settle PoC

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Send Standard Document

Counsel Instructions Settle PoC

Encloses, inter alia, medical report (merges name of med expert instructed) rnConfirms type of funding rnConfirms status of liability and if Pt 36 Offer has been made by Claimant rnLists evidence relied upon – merges names of experts whose reports have been disclosed

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Add an automatic keydate to matter

Chase Counsel: 14 daysrnParticulars of Claim received?

Task 2 Preparation of Court Papers

Meet unmet keydates by type

Outstanding Chase Counsel keydate will be ticked

Allocate a Custom Questionnaire

Enter details regarding the Particulars of the Claim. This information is used to pre-populate letters and fields:

Allocate a Custom Questionnaire

Enter details regarding the Court. This information is used to pre-populate letters and fields:

Allocate a Custom Questionnaire

Enter details regarding Any Special Damages (and up to 4 ‘Other Losses’). This information is used to pre-populate letters and fields:

Send Standard Document

Client Enc POC

Encloses Court Papers prepared: rnClaim Form, Particulars of Claim, Schedule of Expenses and Losses, rn+ includes Certificate of Suitability of Litigation Friend if claimant is a minor. rnRequests client checks content and signs as approved or advise amendments required.

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Send Standard Document

N1 Claim Form

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Send Standard Document

Schedule of Special Loss

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Add an automatic keydate to matter

Chase Client: 14 days rnParticulars of Claim approved?

Task 3 Issue Proceedings

Meet unmet keydates by type

Outstanding Chase Client keydate will be ticked

Allocate a Custom Questionnaire

Enter details regarding the Accident Type and Minor Claimant. This information is used to pre-populate letters and fields:

Allocate a Custom Questionnaire

Enter details regarding the Infant. This information is used to pre-populate letters and fields:

Allocate a Custom Questionnaire

Enter details regarding the 1st Defendant (non-RTA). This information is used to pre-populate letters and fields:

Send Standard Document

Court Issue Checklist

Internal document

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Send Standard Document

Court Issue Proceedings

Encloses Claim Form, PoC, Medical evidence, Schedule of Expenses and Losses, Notice of Funding + copy, Certificate of Suitablity of Litigation Friend (if client is a minor) rnAdvises current valuation of claim

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Send Standard Document

Schedule of Special Loss

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Send Standard Document

N251 Notice of Funding

(incorporates copy)

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Send Standard Document

N235 Certificate of Suitability of Lit Friend

Criteria Set – Will only run if Client Minor field is ‘Yes’

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Send Standard Document

Client Confirm Issue

Confirms issue, advises Def has 14 days to acknowledge and further 14 days to file Defence

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Send Standard Document

Def 1 Ins Confirm Issue

Gives 152 RTA 1988 notification if Accident Type is ‘RTA’

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Send Standard Document

Def 1 Sol Confirm Address for Service

Requests Sol confirmation instructed to accept service, or confirm Def 1 address

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Add an automatic keydate to matter

Chase Court: 14 daysrnHas Court confirmed issue?

Add an automatic keydate to matter

Chase Sol: 7 daysrnConfirmation of address for service received?

Task 4 Service of Proceedings

Meet unmet keydates by type

Outstanding Chase Court keydate will be ticked rnOutstanding Chase Sol keydate will be ticked rn

Allocate a Custom Questionnaire

Enter details regarding the Accident Type and Minor Claimant. This information is used to pre-populate letters and fields:

Allocate a Custom Questionnaire

Enter details regarding the Infant. This information is used to pre-populate letters and fields:

Allocate a Custom Questionnaire

Enter details regarding the 1st Defendant (non-RTA). This information is used to pre-populate letters and fields:

Allocate a Custom Questionnaire

Enter details regarding the Court. This information is used to pre-populate letters and fields:

Send Standard Document

Client Conf Service

Confirms proceedings have been issued and advises stages of court process in full detail

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Send Standard Document

N215 Certificate of Service

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Add a keydate linked to dossier field

Defence received? rnkeydate is based on (and identical to) dossier field Defence due date

Add a keydate linked to dossier field

Acknowledgement of Service received?rnkeydate is based on (and identical to) dossier field Ackn of Service due date

Send Standard Document

Def 1 Serving Proceedings Encloses

Claim Form rn Particulars of Claim rn Medical Evidence rn Schedule of Expenses and Losses rn Notice of Funding rn Form for Acknowledging Service rn Form for Defending the Claim rn Form for Admitting the Claim rnAdvises passing papers to Insurers, requests confirmation of safe receipt

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Send Standard Document

Def 1 Ins Conf Service

Advises court papers have been sent to Def 1 + notifies that default judgement will be applied for if Ackn of Service and/or Defence are not filed within approp time scales. Confirms date A of S/Def is due.

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Task 5 Enter Judgement

This task is to be selected by the user if appropriate.  Criteria operate, meaning that the documents will not merge if the field “Defence Received” shows a value of “Yes”.  This is intended to prevent inadvertent merging of these documents where a Defence has been received and the user has taken positive action to note the fact, but also means that even if the user has failed to select a value for the field they’re not prevented from merging the documents.

Allocate a Custom Questionnaire

Enter details regarding the Judgement. This information is used to pre-populate letters and fields:

Send Standard Document

Court Enc N227

Criteria Set – Will not merge if Def Received field is ‘Yes’

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Send Standard Document

N227 Request for Judgement by Default

Criteria Set – Will not merge if Def Received field is ‘Yes’

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Send Standard Document

Client Apply Enter Judgement

Criteria Set – Will not merge if Def Received field is ‘Yes’

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Add an automatic keydate to matter

Chase Court – 28 days ‘Reply from Court re N227?’rnCriteria Set – Will not merge if Def Received field is ‘Yes’

Task 6 Defence

Meet unmet keydates by type

Outstanding DEFRCVD keydate will be ticked rnOutstanding ACKNLSERV keydate will be ticked rn

Allocate a Custom Questionnaire

Enter details regarding the Defence. This information is used to pre-populate letters and fields:

Send Standard Document

Def 1 Sol Ack Defence

Confirms receipt of Defence and deals with items arising including admissions, protocol, CPR requirements, requests for further information.

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Send Standard Document

Client Advice on Defence

Enclosed copy of Defence and advises according to content

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Add an automatic keydate to matter

Chase Sol – 14 daysrnDef Sol reply re allocation received?

Task 7 Allocation

Meet unmet keydates by type

Outstanding Chase Sol keydate will be ticked

Allocate a Custom Questionnaire

Enter details regarding the Medical Experts. This information is used to pre-populate letters and fields:

Send Standard Document

Client Re Allocation

Advises procedure, requests detail of dates to avoid

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Send Standard Document

Def 1 Sol Enc Allocation Qeustionnaire

Encloses Allocation Questionnaire; options to request Def Allocation Questionnaire and accompanying documents

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Send Standard Document

Court Filing Allocation Qestionnaire

Encloses Allocation Questionnaire, draft case man directions

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Send Standard Document

N150 Allocation Questionnaire

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Send Standard Document

Draft Directions on Allocation

Includes note of medical evidence to be adduced – conditional logic based on which medical expert has been instructed (1, rn2 or 3) – will then merge relevant name

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Add an automatic keydate to matter

Chase Court – 21 daysrnCourt response re Allocation received?

Task 8 Preparing List of Documents

Allocate a Custom Questionnaire

Enter details regarding the Medical Experts. This information is used to pre-populate letters and fields:

Allocate a Custom Questionnaire

Enter details regarding the Witness (up to 4) This information is used to pre-populate letters and fields:

Send Standard Document

Client Advice on Disclosure

Advises on procedure and encloses draft list of documents

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Send Standard Document

PI N265 List of Documents Standard Disclosure

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Send Standard Document

Med Expert1 Dates to Avoid

Criteria Set – Will only run if Expert Instructed field is ‘Med Expert 1’ rnRequests details of dates to avoid

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Send Standard Document

Med Expert2 Dates to Avoid

Criteria Set – Will only run if Expert Instructed field is ‘Med Expert 2’ rnRequests details of dates to avoid

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Send Standard Document

Med Expert3 Dates to Avoid

Criteria Set – Will only run if Expert Instructed field is ‘Med Expert 3’ rnRequests details of dates to avoid

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Send Standard Document

Wit 1 Dates to Avoid

Criteria Set – Will only run if ‘Witness 1 Surname’ contains data rnRequests details of dates to avoid

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Send Standard Document

PI Wit 2 Dates to Avoidrnrn

Wit 2 Dates to Avoid

Criteria Set – Will only run if ‘Witness 2 Surname’ contains data rnRequests details of dates to avoid

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Send Standard Document

Wit 3 Dates to Avoid

Criteria Set – Will only run if ‘Witness 3 Surname’ contains data rnRequests details of dates to avoid

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Send Standard Document

Wit 4 Dates to Avoid

Criteria Set – Will only run if ‘Witness 4 Surname’ contains data rnRequests details of dates to avoid

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Add an automatic keydate to matter

Chase Client – 14 daysrnResponse re List of Documents received?

Add an automatic keydate to matter

Chase Expert – 14 daysrnHas Med Expert advised dates to avoid?

Add an automatic keydate to matter

Chase Witness – 14 days rnHas Wit 1 advised dates to avoid?rnCriteria Set – Will only run if is there a witness Field is ‘Yes’

Add an automatic keydate to matter

Chase Witness – 14 days rnHas Wit 2 advised dates to avoid?rnCriteria Set – will only run if Witness 2 Surname contains data

Add an automatic keydate to matter

Chase Witness – 14 days rnHas Wit 3 advised dates to avoid?rnCriteria Set – will only run if Witness 3 Surname contains data

Add an automatic keydate to matter

Chase Witness – 14 days rnHas Wit 4 advised dates to avoid?rnCriteria Set – will only run if Witness 4 Surname contains data

Task 9 Statement Preparation

Allocate a Custom Questionnaire

Enter details regarding the Witness (up to 4) This information is used to pre-populate letters and fields:

Send Standard Document

Client Enclose Copy Statement

Encloses copy statement, requests approval

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Send Standard Document

Wit 1 Let Enc Copy Statement

Criteria Set – Will only run if Is there a witness field is ‘Yes’ rnEncloses form for approval by witness

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Wit 2 Let Enc Copy Statement

Criteria Set – Will only run if Witness 2 Surname contains data Content as above

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Send Standard Document

Wit 3 Let Enc Copy Statement

Criteria Set – Will only run if Witness 3 Surname contains data Content as above

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Send Standard Document

Wit 4 Let Enc Copy Statement

Criteria Set – Will only run if Witness 4 Surname contains data Content as above

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Add an automatic keydate to matter

Chase Client – 14 daysrnHas client returned signed copy statement?

Add an automatic keydate to matter

Chase Witness – 14 daysrnHas Wit 1 returned signed copy statement?rnCriteria Set – Will only run if is there a witness field is ‘Yes’

Add an automatic keydate to matter

Chase Witness – 14 daysrnHas Wit 2 returned signed copy statement? rnCriteria Set – Will only run if Witness 2 Surname contains data

Add an automatic keydate to matter

Chase Witness – 14 daysrnHas Wit 3 returned signed copy statement? rnCriteria Set – Will only run if Witness 3 Surname contains data

Add an automatic keydate to matter

Chase Witness – 14 daysrnHas Wit 4 returned signed copy statement? rnCriteria Set – Will only run if Witness 4 Surname contains data

Task 10 Service of List of Documents

Meet unmet keydates by type

Outstanding Chase Client keydate will be ticked rnOutstanding Chase Court keydate will be ticked rn

Send Standard Document

Court List of Documents

Encloses List of Documents

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Send Standard Document

Def 1 Sol List of Documents

Encloses List of Documents

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Add an automatic keydate to matter

Chase Sols – 14 daysrnDef1 Sols’ response to N265 received?

Task 11 Court Applications

This task is intended to be run as and when required – it has been positioned here merely for convenience, but the intention is that it should be accessed by users at the appropriate time during proceedings.

Send Standard Document

Court Enc Application

Encloses Notice of Application and requests notification of hearing date rn

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Send Standard Document

Court Statement of Costs

Encloses Statement of Costs

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Send Standard Document

Def 1 Sol Notice of Application

Encloses Notice of Application and requests info re Def1’s intentions rn

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Send Standard Document

Def 1 Sol Statement of Costs

Encloses Statement of Costs

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Send Standard Document

N244 Application Notice

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Send Standard Document

N260 Statement of Costs

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Add an automatic keydate to matter

Chase Court – 14 daysrnHearing date for application received from Court?

Add an automatic keydate to matter

Chase Sols – 14 daysrnDetails of Def intentions re application received?

Task 12 Listing

Meet unmet keydates by type

Outstanding Chase Client keydate will be ticked rnOutstanding Chase Expert keydate will be ticked rnOutstanding Chase Witness keydate will be ticked rn

Send Standard Document

Court Filing Listing Questionnaire

Encloses Listing Questionnaire rn Estimate of Costs rn Case Summary rn Application Notice for Further Directions rn Draft Directions rn Cheque

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Send Standard Document

Case Summary

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Send Standard Document

Draft Directions on Allocation

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Send Standard Document

Def 1 Sol Enc Listing Questionnaire

Encloses Listing Questionnaire, requests copy of Defendant’s.

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Send Standard Document

PI Estimate of Costs

Send Standard Document

N170 Listing Questionnaire

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Add an automatic keydate to matter

Chase Court – 14 daysrnCourt Directions re Trial received?

Add an automatic keydate to matter

Chase Sols – 14 daysrnDef Listing Questionnaire received?

Task 13 Preparation for Trial

Allocate a Custom Questionnaire

Enter details regarding the Hearing Date. This information is used to pre-populate letters and fields:

Allocate a Custom Questionnaire

Enter details regarding the Counsel. This information is used to pre-populate letters and fields:

Allocate a Custom Questionnaire

Enter details regarding the Medical Experts. This information is used to pre-populate letters and fields:

Allocate a Custom Questionnaire

Enter details regarding the Witness (up to 4) This information is used to pre-populate letters and fields:

Send Standard Document

Client Re Trial Date

Confirms hearing date and details procedure Requests confirmation that client can attend.

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Send Standard Document

Wit 1 Re Trial Date

Criteria Set – Will only run if is there a witness field is ‘Yes’ rnConfirms hearing date and requests confirmation that wit can attend.

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Send Standard Document

Wit 2 Re Trial Date

Criteria Set – Will only run if Witness 2 Surname contains data Content as above

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Send Standard Document

Wit 3 Re Trial Date

Criteria Set – Will only run if Witness 3 Surname contains data Content as above

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Send Standard Document

Wit 4 Re Trial Date

Criteria Set – Will only run if Witness 4 Surname contains data Content as above

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Send Standard Document

Med Expert1 Re Trial Date

Criteria Set – Will only run if Expert Instructed field is ‘Med Expert 1’ rnConfirms hearing date and requests confirmation that expert can attend

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Send Standard Document

Med Expert 2 Re Trial Date

Criteria Set – Will only run if Expert Instructed field is ‘Med Expert 2’ rnRequests details of dates to avoid

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Send Standard Document

Med Expert 3 Re Trial Date

Criteria Set – Will only run if Expert Instructed field is ‘Med Expert 3’ rnRequests details of dates to avoid

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Send Standard Document

Counsel Enc Brief

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Send Standard Document

PI Brief to Counsel

Send Standard Document

Trial Bundle Index

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Send Standard Document

Def 1 Sol Enc Index and Costs

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Add an automatic keydate to matter

Hearing Date – keydate is based on (and identical to) dossier field “Hearing Date”

Add an automatic keydate to matter

Chase Client – 14 daysrnConfirmation of attendance at hearing received?

Add an automatic keydate to matter

Chase Sols – 14 daysrnBundle of Documents agreed?

Add an automatic keydate to matter

Chase Counsel – 14 daysrnReceipt of Brief confirmed?

Add an automatic keydate to matter

Chase Expert – 14 daysrnConfirmation of attendance at hearing received?

Add an automatic keydate to matter

Chase Witness – 14 days – rnHas Wit 1 been in contact re hearing?rnCriteria Set – Will only run if Witness 1 Surname contains data

Add an automatic keydate to matter

Chase Witness – 14 days – rnHas Wit 2 been in contact re hearing?rnCriteria Set – Will only run if Witness 2 Surname contains data

Add an automatic keydate to matter

Chase Witness – 14 days – rnHas Wit 3 been in contact re hearing?rnCriteria Set – Will only run if Witness 3 Surname contains data

Add an automatic keydate to matter

Chase Witness – 14 days – rnHas Wit 4 been in contact re hearing?rnCriteria Set – Will only run if Witness 4 Surname contains data

Task 14 Trial Bundle

Allocate a Custom Questionnaire

Enter details regarding the Counsel. This information is used to pre-populate letters and fields:

Allocate a Custom Questionnaire

Enter details regarding the Hearing Date. This information is used to pre-populate letters and fields:

Send Standard Document

Counsel Enc Trial Bundle

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Send Standard Document

Court Enc Trial Bundle

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Send Standard Document

Court Enc Trial Bundle

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Send Standard Document

Client Enc Trial Bundle

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Task 15 Consent Order

Send Standard Document

Def 1 Sol Enc Consent Order

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Consent Order

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Send Standard Document

Client Confirm Settlement

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Add an automatic keydate to matter

Chase Sols – 14 daysrnSigned Consent Order received?

Add an automatic keydate to matter

Chase Sols – 28 daysrnSettlement cheque received?

Task 16 Court Settlement

Meet unmet keydates by type

Outstanding Chase Client keydate will be ticked rnOutstanding Chase Sol keydate will be ticked rnOutstanding Chase Court keydate will be ticked rnOutstanding Chase Witness keydate will be ticked rnOutstanding Chase Counsel keydate will be ticked rnOutstanding Chase Expert keydate will be ticked rnOutstanding Hearingdate keydate will be ticked rn

Send Standard Document

Court Enc Consent Order

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Document pack for this workflow

Brief to Counsel

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Case Summary

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Client Advice on Defence

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Client Advice on Disclosure

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Client Advice RE Proceedings

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Client Apply Enter Judgement

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Client Conf Service

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Client Confirm Issue

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Client Confirm Settlement

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Client Enc POC

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Client Enc Trial Bundle

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Client Enclose Copy Statement

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Client Re Allocation

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Client Re Trial Date

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Consent Order

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Counsel Enc Brief

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Counsel Enc Instructions (PoC)

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Counsel Enc Trial Bundle

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Counsel Instructions Settle PoC

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Court Enc Application

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Court Enc Consent Order

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Court Enc N227

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Court Enc Trial Bundle

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Court Filing Allocation Qestionnaire

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Court Filing Listing Questionnaire

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Court Issue Checklist

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Court Issue Proceedings

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Court List of Documents

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Court Statement of Costs

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Def 1 Ins Conf Service

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Def 1 Ins Confirm Issue

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Def 1 Serving Proceedings Encloses

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Def 1 Sol Ack Defence

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Def 1 Sol Confirm Address for Service

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Def 1 Sol Enc Allocation Qeustionnaire

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Def 1 Sol Enc Consent Order

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Def 1 Sol Enc Index and Costs

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Def 1 Sol Enc Listing Questionnaire

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Def 1 Sol Enc Trial Bundle

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Def 1 Sol List of Documents

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Def 1 Sol Notice of Application

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Def 1 Sol Statement of Costs

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Draft Directions on Allocation

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Estimate of Costs

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Med Expert 2 Re Trial Date

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Med Expert 3 Re Trial Date

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Med Expert1 Dates to Avoid

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Med Expert1 Re Trial Date

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Med Expert2 Dates to Avoid

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Med Expert3 Dates to Avoid

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N1 Claim Form

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N150 Allocation Questionnaire

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N170 Listing Questionnaire

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N215 Certificate of Service

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N227 Request for Judgement by Default

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N235 Certificate of Suitability of Lit Friend

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N244 Application Notice

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N251 Notice of Funding

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N260 Statement of Costs

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PI N265 List of Documents Standard Disclosure

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Schedule of Loss

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Schedule of Special Loss

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Trial Bundle Index

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Wit 1 Dates to Avoid

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Wit 1 Let Enc Copy Statement

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Wit 1 Re Trial Date

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Wit 2 Dates to Avoid

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Wit 2 Let Enc Copy Statement

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Wit 2 Re Trial Date

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Wit 3 Dates to Avoid

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Wit 3 Let Enc Copy Statement

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Wit 3 Re Trial Date

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Wit 4 Dates to Avoid

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Wit 4 Let Enc Copy Statement

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Wit 4 Re Trial Date

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